Job Description
Pretoria/Centurion – Gauteng – South Africa
- Ensure that the service offering provided satisfies customers needs and identifies leads across their allocated Account Managers Portfolios.
- Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
- Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients portfolios data integrity is accurately maintained.
- Assist with preparing and presenting business proposals to both existing and new potential customers.
- Maintain close relationships with the Account Managers in order to capitalise on opportunities identified.
- Maintain in-depth knowledge of the organisations product and service offerings, including digital, SaaS, and physical solutions.
- Ensure effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates.
- Deal with, resolve and report on issues, concerns and complaints as relates to your portfolio or allocated clients.
- B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management.
- At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain.
- Excellent command of the English language.
- Must have excellent communication and interpersonal skills.
- Must pay attention to detail.
- Must be focused on achieving results.
- Must be a team player.
- Must have business acumen and be able to communicate at all levels.
- Must be highly computer literate.
- Demonstrate excellent organisational skills.
- Relating and Networking.
- Presenting and communicating information.
- Writing & Reporting.
- Planning & Organising.
- Delivering results and meeting customer expectations.
- Following instructions and procedures.
- Adapting and responding to change.
- Coping with pressures and setbacks.
- Working with People (Relationship building business).
- Target Driven.
- Must have valid drivers licence with own transport.
- Applying expertise and technology.
- Learning and researching.
- Entrepreneurial and commercial thinking.
- Territory Planning.
- Inspire action on Debtors.
- Time Management (Response Time).
- Adhere to timelines.
- Discipline and organise reports.
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