| Date | 2024-10-23 |
|---|---|
| Job Title | Cx Analyst Developer |
| Employer | Recruit-It More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
South Africa / South Africa |
Job Summary
Role:
At the company, our client takes a user-centered and iterative approach to digital product design to ensure the best experiences for their customers across their journeys. This means the company steps into the shoes of their customers, to understand how they interact with them digitally and what they expect from the company products and services.
As a content designer for the company, you’ll be expected to be the objective voice of the company’s customers and always put their needs first when it comes to designing brilliant content. You’ll be responsible for helping users step through their journeys and find the information they need in the simplest, smartest way possible. Working in agile teams, you’ll influence and own the user journey for a product, service or offer.
You’ll be creating, updating, and reviewing content around the user journey and will be adept at using evidence, data, and research to inform decisions and change things for the better. As an already active member of the content design community, you’ll stand up for best practice and for the company’s users. You’ll be enthusiastic about promoting a user-centered way of working within the department and beyond. Your capacity for feedback – both giving and receiving – will be infinite.
Responsibilities:
- Ensuring and advocating a user-centered approach to all the content you create.
- Map customers purchase journeys to identify pain points and user needs.
- Create and curate brilliant content that customers will love.
- Work closely with stakeholders and team members to ensure the company’s content is evidence based, user centered and continually optimised.
- Take part in user research and be able to work with multidisciplinary, agile teams to contribute to an overall user experience.
- Use discovery methods to take facts from subject matter experts and present them in a brilliant, personal and simple way.
- Take responsibility for legal, regulatory governance and compliance of your content.
- Be a design team representative and a main point of contact for product owners and product team members on developing a user centered approach.
Skills and Experience
- 8 years experience as content creator Proven track record user centered content strategy and creation.
- Expert understanding of user journey mapping and identifying risks. Preferably within an ecommerce/transactional/purchasing context.
- Experience working with AGILE multi disciplined teams – User Researchers, Product Owners, Designers, etc.
- Comprehensive commercial portfolio of elegant content creation/copywriting.
- Strong understanding of content publishing on various CMS platforms (and the constraints that come with each) – particularly AEM.
Cx Analyst Developer position available in South Africa, South Africa. This job position was posted by Recruit-It. The job has been posted as a char8000 ad on 2024-10-23 at 01:02:56 in the It Computer category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
South Africa: Cx Analyst Developer – Content Designer – Contract
Our Client a Global tech firm is seeking a CX Analyst Developer/Content Designer to join their team in remotely on a Contract Basis. They offer stability, growth, attractive rates and a great working environment. Responsible for helping users step through
View Job
Cx Analyst Developer – Content Designer – Contract
South Africa: Cx Analyst Developer
Role: At the company, our client takes a user-centered and iterative approach to digital product design to ensure the best experiences for their customers across their journeys. This means the company steps into the shoes of their customers, to understand
View Job
Cx Analyst Developer
South Africa: Cx Analyst Developer posted by Recruit-It
Role:At the company, our client takes a user-centered and iterative approach to digital product design to ensure the best experiences for their customers across their journeys. This means the company steps into the shoes of their customers, to understand h
View Job
Cx Analyst Developer
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here
