Job Description
Candidate Requirements:
- Minimum 3 years’ supervisory experience in a 4* or 5* hospitality setting
- Proven ability to lead service teams in high-pressure environments
- Strong understanding of food and beverage operations, including inventory control, cost management, and service protocols
- Skilled in staff training, performance appraisals, and shift scheduling
- Demonstrates proactive problem-solving and conflict resolution
- Fosters a culture of accountability, motivation, and guest-centric service
- Exceptional communication and interpersonal skills
- Adept at handling high-profile guests and resolving complaints with professionalism
- Committed to delivering memorable guest experiences through personalized service
- Knowledge of food safety and hygiene regulations
- Detail-oriented, organized, and adaptable
- Calm under pressure, with a hands-on approach to service
- Willing to work shifts, weekends, and public holidays
- Must be a local of the area (non-negotiable)
Candidate Responsibilities:
- Oversee daily food and beverage operations for smooth, elegant service.
- Train and manage staff to uphold service standards.
- Ensure food and drink quality meets fine dining expectations.
- Enforce health and safety compliance.
- Address customer issues with professionalism.
- Manage inventory and control costs.
- Contribute to seasonal menu planning.
- Support budgeting and financial oversight.
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