South Africa: Av Field Service Technician (Technical) posted by AtripleA recruitment & temps

Job Summary

Durban and Port Elizabeth
Permanent
Marked Related

Benefits: 3G and cellphone allowance, travelled reimbursed, (Excellent benefits)

AA candidates (Male and Female)

The AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote / telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client`s Service Level Agreement

Key

Responsibilities:

• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client`s Service Level Agreement Mean-Time-To-Respond time
• Resolving an issue within a client`s Service Level Agreement Mean-Time-To-Repair time
• Understanding each client`s Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed
• Advanced fault-finding
• Comprehensive knowledge of wiring, cable termination and best practice standards
• Video Conferencing and Audio Visual Equipment Configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no Field Service work is required
• Being available to work overtime when required
• Being available to travel for work when required
• Being on stand-by when required
• Completing training when not attending to a client

Qualifications Required:
• Senior Certificate Essential;
• A minimum of 2-4 year`s audio visual experience;
• Strong knowledge of Audio Visual systems;
• AMX, Crestron and Clear One qualifications a strong advantage;
• Must have valid Driver`s license.

Competencies:
• Good communication skills;
• Proof of technical skills;
• Able to handle immense pressure;
• Good time management essential;
• Good planning skills;
• Strong attention to detail is essential;
• Good in negotiating and persuading;
• Strong interpersonal skills (with clients, suppliers and team members), good relationship building characteristics;
• Deadline driven;
• Accurate and attention to detail;
• Able to multi-task;
• Organized;
• Honest and reliable;
• Analytical;
• Punctual;
• Solutions Driven.
Av Field Service Technician (Technical) position available in South Africa, South Africa. This job position was posted by AtripleA recruitment & temps. The job has been posted as a premium ad on 2024-09-15 at 16:07:55 in the It Computer category

Click Go Apply to apply online!

You might also like to look at the available jobs in the same area.

Here are some more related positions

Email Alerts

Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here

Subscribe to Email Alerts

×

Subscribe to Email Alerts.

To receive email alerts with the latest jobs. Please enter your email address to subscribe.

Email:

Subscribe to Email Alerts

Powered by