South Africa: Foh & Guide Couple – 5* Boutique Lodge – Madikwe | Sl posted by HotelJobs

COUPLE VACANCY ALERT ? Position: Relief Management Couple (FOH & Guide) ? Location: 5 Luxury Lodge, Madikwe Game Reserve ? Property Type: 5 Safari Lodge ? Role Overview A luxury 5 safari lodge in Madikwe is seeking an experienced Relief Management Couple to support lodge operations. This dynamic couple will bring strong guest-facing; guiding, and administrative skills ; with the ability to independently manage a team, deliver exceptional guest experiences, and ensure smooth lodge functionality. ? Key Responsibilities Partner 1 (Guide): Lead guided safari experiences to exceptional standards (FGASA NQF2 required, NQF4 preferred). Ensure all guiding qualifications, including First Aid, remain current and valid. Conduct daily maintenance checks and assist with general upkeep. Host guests confidently, ensuring a world-class safari experience. Deliver safety-focused, interpretive, and engaging guest interactions. Partner 2 (FOH/Administration): Manage guest hosting, front-of-house presentation, and service standards. Handle reservations system knowledge (PAN experience advantageous). Perform administrative tasks, including stock, reporting, and basic finance. Provide strong guest relations support and ensure operational continuity. Fluent in English, with excellent communication and computer literacy. Both Partners: Manage teams and schedules effectively. Show initiative and creativity with problem-solving and guest engagement. Be adaptable, hands-on, and able to work independently without constant supervision. Build strong guest relationships with engaging and outgoing personalities. ? Minimum Requirements Minimum 23 years experience in a 4 or 5 lodge environment . Valid drivers license and own reliable transport. Strong leadership and staff management skills. Excellent communication skills, fluent in English. South African citizenship or valid work permit. ? Salary & Benefits Market-related salary (negotiable based on experience). Live-in position with accommodation provided. Monthly food allowance. 6 weeks on / 2 weeks off rotation. 21 days annual leave. Uniform provided. Provident fund (after 3 months). 13th cheque (performance-dependent). ? TO APPLY: Submit your CV, contactable references, and a recent head & shoulders photograph ASAP! ? Please Note: If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.