South Africa: Front of House Namibia posted by Lodgistics

Job Title: Front of House Namibian Citizen (Caprivi Strip)

Location:

Namibia

Job Type:

Permanent, Full-Time

Primary Industry:

Travel, Leisure, Tourism and Hospitality

Job Duties:

– Greeting and welcoming guests in a professional and friendly manner – Managing reservations and bookings for guests (Phone, email OTAs) – Providing information about services and facilities – Handling guest inquiries, requests, and complaints promptly and efficiently – Ensuring the front desk area is clean and organised – Coordinating with other departments to meet guest needs – Assisting with check-ins and check-outs – Processing payments and maintaining accurate records – Performing administrative tasks as required – Maintain standards & SOPS – Upsell guest activities -Cashups, invoives, orders, supplies and basic stock control.

Required Qualifications:

– Excellent communication and customer service skills – Ability to work effectively in a fast-paced environment – Strong attention to detail and organisational skills – Proficiency in using computer systems and software (excel, google, POS/booking systems) – Flexibility to work shifts, including evenings and weekends

Education:

– High school diploma or equivalent qualification required

Experience:

– Previous experience in a customer service or hospitality role preferred

Knowledge and Skills:

– Knowledge of lodge operations and procedures – Ability to multitask and prioritise tasks effectively – Problem-solving skills and the ability to handle difficult situations with tact and diplomacy – Fluency in English (additional languages a plus)

Preferred Qualifications:

– Certification in hospitality management or related field is advantageous

Working Conditions:

Remote location so will be on a cycle system to be discussed in the interview

Please email me your CV to *****@*****.co.za

This is a very exciting opportunity to gain exeptional experience