Front Office Administrator / Receptionist Luxury Lodge | Bela Bela
Salary: R8,000 R9,000 Negotiable DOE | Live-in

Kendrick Recruitment is seeking a professional and detail-oriented Front Office Administrator / Receptionist to join the team at a luxury lodge based in Bela Bela. This position plays a vital role in both guest-facing service and back-office coordination, ensuring the smooth running of daily lodge operations.

Key Responsibilities

• Oversee front desk operations, including guest check-ins, check-outs, calls, emails, bookings, and general enquiries

• Provide a warm and professional welcome to all guests

• Maintain a clean, organised, and inviting reception area

• Schedule appointments and manage lodge calendars

• Support other departments with administrative coordination when required

Reservations & Billing

• Accurately manage reservation data on PMS systems

• Ensure prompt billing and daily account balancing

• Reconcile daily cash, floats, and credit card transactions, investigating any variances

• Maintain strict adherence to credit control procedures and documentation

Finance & Reporting

• Process payments and allocations on PMS, ensuring accurate reconciliation with NEBULA reporting

• Manage petty cash with proper documentation and daily reconciliation

• Provide basic bookkeeping support, including purchases against budgets and payroll assistance

• Prepare and distribute daily revenue and end-of-day reports

Stock & Systems Management

• Monitor and manage stock for the Wellness Centre and Curio Shop

• Assist with scheduled stocktakes, ensuring accurate reconciliation and reporting

• Ensure all control systems are effectively maintained

Minimum Experience & Requirements

• Minimum of 23 years experience in a similar hospitality role

• Matric certificate required; further qualifications advantageous

• Proficiency in Microsoft Office, especially Excel

• Experience with hospitality PMS systems such as NEBULA, APEX, or OPERA (OPERA Cloud highly beneficial)

• Strong organisational, communication, and interpersonal skills

• Ability to multitask with excellent attention to detail and problem-solving skills

• Confident, well-spoken, and presentable with a good command of English

• Valid RSA ID required

• Drivers Licence beneficial but not essential

This is an exciting opportunity for a motivated individual with strong administrative and guest service skills to join a dynamic team at a leading luxury lodge.