South Africa: General Manager: Hospitality posted by Wild Dreams Hospitality

Responsible for overall operations, financial performance, staff leadership, and guest experience at a private nature reserve. Ensures high hospitality standards, effective conservation practices, regulatory compliance, and strong stakeholder relationships.

Candidate requirements;

• Minimum of 7 years’ experience in a senior hospitality management role, preferably within high-end safari or remote
• luxury lodge environments.
• Bachelor’s degree in relevant business, hospitality or tourism is a requirement.
• A proven track record in financial and strategic management.
• Demonstrated ability to lead multi-property or complex hospitality operations.
• Experience with needs assessment, quality standards and satisfaction evaluation techniques.
• Demonstrated experience in staff training, performance management, and leadership development.
• Have excellent computer literacy skills and experience with relevant hospitality software.
• Must be fluent in English (multilingualism will be a distinct advantage).
• Adequate knowledge of personalized services principles and processes.
• Strong interpersonal and communication skills, able to engage confidently with guests, staff, senior colleagues, and external partners.
• Strong awareness of current hospitality and luxury safari industry trends and developments.
• Demonstrate the ability to work independently, manage competing priorities, and perform effectively under pressure in a remote environment.
• Have a valid driver’s license and PDP

Candidate responsibilities:

• Provide overall leadership and management of all hospitality departments across Ongava’s safari lodges.
• Accountable for the financial performance and administrative management of hospitality departments.
• Oversee operational efficiency and cost control across the departments.
• Provide input into strategic product development, lodge upgrades, and enhancement of the guest experience.
• Ensure delivery of a consistently high-end, professional, and five-star guest experience.
• Lead human resource development, including training, performance management, staff progression, and succession planning.
• Ensure hospitality activities align with reserve management requirements, safety protocols, and conservation priorities.
• Oversee lodge and hospitality assets, maintenance standards, and infrastructure in collaboration with operations teams.
• Oversee day-to-day multi-lodge operations to ensure consistency, efficiency, and service excellence.
• Maintain and continuously improve lodge and company standards across front and back of house.
• Oversee analysis and resolution of guest feedback to drive continuous improvement in guest satisfaction.
• Work closely with reservations, sales, and marketing to support occupancy, revenue performance, and guest profile appropriate to the brand.
• Provide structured performance reporting and feedback to inform strategic decision-making, highlighting key risks, trends, and improvement actions.
• Ensure compliance with health, safety, and labour regulations.
• Act as custodian of the Ongava hospitality brand, standards, and reputation

Package and Benefits:

• Salary N$100kpm neg DOE
• Furnished Accommodation
• Gas, water, and electricity
• Housekeeping services provided
• Use of a vehicle for company purpose
• Uniform sets
• DSTV
• Access to Wi-Fi depending on availability
• Flights with Wilderness Air to & from Windhoek depending on availability
• Free medical evacuation in the event of injury
• Free medical insurance – Accident Protector through Prosperity
• Subsidised bed night rates access to select lodges as per bed night rate policy for managers
• Pension and Medical Aid is optional but not compulsory for expats
• Pension is compulsory and medical aid optional for locals.