South Africa: Groups and incentives Operations Consultant posted by andBeyond

About the Role

Join our dynamic team as a Groups and Incentives Operations Consultant at andBeyond, where you’ll play a crucial role in ensuring seamless group tours and events. As a key member of our operations team, you’ll be responsible for coordinating land tour programs, managing travel files, and providing exceptional customer service to our clients.

Key Responsibilities

• Coordinate and execute land tour programs and events
• Support the administrative preparation and management of travel files, ensuring effective operations and quality control measures
• Travel with groups and assist with on-site coordination
• Work closely with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring all files are profitable and margins remain in line with andBeyond guidelines
• Provide proactive support to the Group’s and Incentive’s team
• Maintain good relationships with partners and monitor adherence to service level standards by suppliers
• Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
• Maintain accurate and up-to-date information on all confirmed services
• Assist with preparations of all travel documentation and operating schedules ensuring prompt delivery
• Ensure compliance with country travel restrictions in the administration, planning, and execution of traveling groups.
• Provide recommendations to Operations Manager and Groups Reservations Manager to improve guest experiences and customer service
• Forward client and/or guest complaints to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
• Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
• Assist with special projects and any other duties as assigned by Management

Requirements

• In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
• Good understanding of terms and conditions, markets in which andBeyond operates in,
• Product knowledge, third party and andBeyond Product destinations
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
• A passion for delivering service excellence
• A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance preferable
• Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies

Qualifications

Minimum of 4 – 5 years previous inbound tour consulting experience required.

Salary & Benefits

Not specified in the original job description.