Job Description
About the Role
Join our dynamic team as a Groups and Incentives Operations Consultant at andBeyond, where you’ll play a crucial role in ensuring seamless group tours and events. As a key member of our operations team, you’ll be responsible for coordinating land tour programs, managing travel files, and providing exceptional customer service to our clients.
Key Responsibilities
- Coordinate and execute land tour programs and events
- Support the administrative preparation and management of travel files, ensuring effective operations and quality control measures
- Travel with groups and assist with on-site coordination
- Work closely with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring all files are profitable and margins remain in line with andBeyond guidelines
- Provide proactive support to the Group’s and Incentive’s team
- Maintain good relationships with partners and monitor adherence to service level standards by suppliers
- Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
- Maintain accurate and up-to-date information on all confirmed services
- Assist with preparations of all travel documentation and operating schedules ensuring prompt delivery
- Ensure compliance with country travel restrictions in the administration, planning, and execution of traveling groups.
- Provide recommendations to Operations Manager and Groups Reservations Manager to improve guest experiences and customer service
- Forward client and/or guest complaints to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
- Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
- Assist with special projects and any other duties as assigned by Management
Requirements
- In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
- Good understanding of terms and conditions, markets in which andBeyond operates in,
- Product knowledge, third party and andBeyond Product destinations
- Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
- A passion for delivering service excellence
- A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance preferable
- Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies
Qualifications
Minimum of 4 – 5 years previous inbound tour consulting experience required.
Salary & Benefits
Not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in South Africa
The travel and tourism industry in South Africa is generally a vibrant sector, with many opportunities available to those interested in working in this field. Typically, the industry is driven by the country’s rich cultural heritage, stunning natural beauty, and well-established tourist infrastructure. As a result, there are often a wide range of job opportunities available, from entry-level positions to more senior roles.
When it comes to salary expectations for travel and tourism professionals in South Africa, broad ranges can be expected. Typically, salaries vary widely depending on factors such as experience, company size, and industry sector. For example, entry-level roles may start around R200 000 – R350 000 per annum, while more senior positions can command salaries of up to R800 000 – R1 200 000 per annum or more. However, it’s essential to note that these are general estimates and actual salaries can vary significantly depending on individual circumstances.
Common skills for travel and tourism professionals in South Africa include excellent communication and interpersonal skills, as well as the ability to work well under pressure. Other essential skills typically include proficiency in one or more languages (with English being a common requirement), knowledge of local customs and culture, and experience with customer service or hospitality management. In some roles, technical skills such as data analysis, marketing, or IT may also be required.
The travel and tourism industry in South Africa is commonly employed across various sectors, including financial services, technology, manufacturing, and natural resources. Many companies in these industries have large tourism arms or partner with local tour operators to provide their clients with experiential travel options. Other common employers include government agencies responsible for promoting tourism development.
For those looking to develop a career in the travel and tourism industry, there are many opportunities available. Typically, entry-level positions can serve as a springboard for more senior roles, while specialized training or certifications can help professionals advance their careers. With experience, professionals may be able to move into management or leadership positions, or even establish themselves as entrepreneurs or consultants. Overall, the travel and tourism industry in South Africa offers a range of career paths and opportunities for those who are passionate about working with people and providing exceptional customer experiences.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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