South Africa: Guest Experience Lead / Duty Manager (Wine Estate & Hotel) – Stellenbosch / Brackenfell posted by Phoenix Recruitment

Wine Estate & Hotel in the Stellenbosch / Brackenfell area is looking for a Guest Experience Lead / Duty Manager who will be responsible for ensuring that the guest’s experience from arrival to departure is seamless in accordance with all policies and procedures. The suitable candidate serves the needs of guests and assists fellow colleagues from different departments if need be. Duties: Welcome and introduce guests Check-in and check-out guests Pass all relevant guest information on to various departments as required Assist guests with bookings, tours and transfers, build and create guests’ itineraries Ensuring that all guest information and rates are correct Guests’ liaison to all outside guests and assist the restaurant when needed Update guests’ profiles Report to the manager on duty regarding any related maintenance concerns Assist reservations with lodge guests’ bookings, and messages Assist Spa, Housekeeping and onsite restaurant Assist with lunch and dinner bookings on Dine-plan as required Do a thorough handover with the Night Auditor & early / late shift Ensure all transfers are booked, tracked and charged Acting as manager on duty in regard to guest relations Requirements: Grade 12 Hospitality Certificate / Diploma At least 2 years’ experience in a similar role in at a 5* property Very strong computer and great administration skills Passionate about the hospitality industry Excellent interpersonal- & communication skills, written and verbal in English Strong customer service orientation with excellent people skills Ability to maintain a professional working relationship with all departments and across cultures and religions Comfortable in dealing with very distinguished clientele Must be well-presented Friendly, helpful and outgoing Natural warmth and friendliness