South Africa: Guest Experience Lead / Duty Manager (Wine Estate & Hotel) – Stellenbosch / Brackenfell posted by Phoenix Recruitment

February 11, 2026 Jobs in South Africa

Phoenix Recruitment

ZA

Catering / hospitality

Job Description

Wine Estate & Hotel in the Stellenbosch / Brackenfell area is looking for a Guest Experience Lead / Duty Manager who will be responsible for ensuring that the guest’s experience from arrival to departure is seamless in accordance with all policies and procedures. The suitable candidate serves the needs of guests and assists fellow colleagues from different departments if need be. Duties: Welcome and introduce guests Check-in and check-out guests Pass all relevant guest information on to various departments as required Assist guests with bookings, tours and transfers, build and create guests’ itineraries Ensuring that all guest information and rates are correct Guests’ liaison to all outside guests and assist the restaurant when needed Update guests’ profiles Report to the manager on duty regarding any related maintenance concerns Assist reservations with lodge guests’ bookings, and messages Assist Spa, Housekeeping and onsite restaurant Assist with lunch and dinner bookings on Dine-plan as required Do a thorough handover with the Night Auditor & early / late shift Ensure all transfers are booked, tracked and charged Acting as manager on duty in regard to guest relations Requirements: Grade 12 Hospitality Certificate / Diploma At least 2 years’ experience in a similar role in at a 5* property Very strong computer and great administration skills Passionate about the hospitality industry Excellent interpersonal- & communication skills, written and verbal in English Strong customer service orientation with excellent people skills Ability to maintain a professional working relationship with all departments and across cultures and religions Comfortable in dealing with very distinguished clientele Must be well-presented Friendly, helpful and outgoing Natural warmth and friendliness

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About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

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Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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