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South Africa: Head of Maintenance and Support posted by MECS Africa

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Job Description

Duties and Responsibilities

  • Lead and manage the Customer Support technical team, including task allocation, scheduling, leave approvals, and performance management.
  • Oversee daily operations of the Maintenance and Services function.
  • Coordinate with engineering teams to allocate resources and ensure effective SLA execution.
  • Identify and drive upgrades, new services, and value-added opportunities.
  • Mentor and develop technical staff while promoting a culture of teamwork and operational excellence.
  • Maintain financial oversight to ensure profitability of maintenance and service activities.
  • Participate in SLA negotiations and contract renewals.
  • Maintain strong client relationships and ensure contractual compliance.
  • Ensure quality assurance and alignment with customer expectations.
  • Contribute to strategic planning, policy development, and operational procedures.
  • Manage technical, contractual, financial, Health & Safety, and scheduling risks.
  • Ensure clear and effective communication with all stakeholders.

Qualifications

  • Matric Certificate
  • BSc Engineering Degree (Electrical/Electronic or similar)
  • Recognised Occupational Health and Safety training in line with the OHS Act (Act 85 of 1993), including HIRA, Incident Investigations, and Construction Regulations
  • Pr. Eng registration with a recognised professional body preferred
  • ORHVS certification preferred

Skills and Experience

  • 8+ years of relevant technical management experience in electronic/electrical engineering projects and systems
  • Minimum 3 years leading teams
  • Minimum 3 years management experience
  • Strong leadership and team management capability
  • SLA and contract management expertise
  • Financial oversight and profitability management
  • Risk and compliance management
  • Strategic planning and operational management
  • Client relationship management
  • Strong communication and stakeholder engagement skills
  • Change management capability
 
 
 

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Engineering Management Jobs in South Africa

In South Africa, the demand for skilled engineering management professionals continues to grow across various industries. Typically, these roles involve overseeing the technical aspects of complex projects and ensuring their successful delivery within budget and timeline constraints. Generally, this entails working closely with cross-functional teams, including engineers, designers, and project managers.

Engineering management positions in South Africa typically command broad salary ranges, often falling between R500 000 to R1 million per annum for entry-level roles, increasing to around R800 000 to R2 million for more senior positions. However, it’s essential to note that actual salaries can vary significantly depending on factors such as experience, company size, and industry sector. For instance, those working in the financial services sector or technology industry may earn different salary ranges compared to those in manufacturing.

Common skills required for engineering management roles in South Africa include strong technical knowledge of engineering principles, excellent problem-solving skills, effective communication and project management abilities, and a proven track record of leadership and team management. Typically, candidates possess a bachelor’s degree in a relevant field such as mechanical or electrical engineering, with many holding advanced degrees like master’s or PhDs. Additionally, proficiency in industry-standard software tools, such as CAD design programs and project management applications, is often a requirement.

Engineering management roles are commonly found in various industries, including the technology sector, manufacturing, and energy. In the financial services sector, these roles may focus on infrastructure projects, while those in the manufacturing sector might oversee production facilities or supply chain operations. The energy industry, on the other hand, frequently requires engineers to manage large-scale infrastructure projects.

Career development for engineering management professionals in South Africa is often characterized by opportunities for advancement and specialization. Typically, career progression involves taking on more senior leadership roles, such as department head or director positions, where candidates can apply their technical expertise to strategic business decisions. Furthermore, many professionals choose to pursue postgraduate studies or certifications to enhance their skills and stay up-to-date with industry developments.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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