Job Description
The IT Administrator will provide first-line technical support and assist in maintaining the organisations IT infrastructure. This role is ideal for a motivated individual with foundational IT knowledge who is eager to grow their skills in a dynamic, fast-paced environment.
Key Responsibilities:
- Provide technical support for hardware, software, and network issues
- Set up and configure workstations, laptops, printers, and other peripherals
- Assist with user account management (e.g., email, system access, password resets)
- Perform routine maintenance on IT systems and ensure software updates and patches are applied
- Support the IT team with server maintenance, backups, and network monitoring
- Document IT procedures and user guides
- Maintain inventory of IT equipment and assets
- Escalate complex issues to senior IT staff or vendors when necessary
Requirements
- A diploma or certificate in Information Technology or a related field
- Basic understanding of Windows operating systems, Microsoft Office, and networking concepts
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Willingness to learn and adapt to new technologies
- Previous experience in an IT support role (internship or entry-level) is advantageous
Benefits
Provident fund
Group life cover
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