Job Description
About the Role
The Junior Technical Specialist role is a critical position that provides a single point of contact for end users to receive support within the organization’s computing environment. The successful candidate will be responsible for troubleshooting and resolving technical issues, while also providing excellent customer service.
Key Responsibilities
- Assist with the installation, configuration, and on-going usability of desktop computers, peripheral equipment, and software.
- Troubleshoot problematic areas using telephone, email, or remote support.
- Perform independent analyses, communicate effectively, and solve problems independently.
- Work with vendor support contacts to resolve technical issues.
- Ensure desktop computers interconnect seamlessly with diverse systems.
- Collaborate with procurement staff to purchase hardware and software.
- Other duties as required.
Requirements
- Qualifying Experience: 1-2 years of experience with Windows 10, Windows 7/8, and MS Office (2003-2016).
- Experience supporting MacOS.
- Configuration of Microsoft Office applications and basic troubleshooting in Word, Excel, and Outlook.
- Microsoft Office 365 experience with Outlook, OneDrive, Skype for Business, and SharePoint.
- Experience troubleshooting hardware issues and replacing hardware on desktops and laptops.
- Installation and uninstallation of software, patches, updates on Desktops and Laptops.
- Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
- Knowledge of WAN technology (3G, Diginet, ADSL, Satellite, etc.).
- Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
- Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup, and troubleshooting.
- Knowledge regarding routers (logging into a router, basic configuration).
- Knowledge of anti-virus and virus removal.
- Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software.
Qualifications
Grade 12 A N MCITP/MCTS/MCSA. Other IT-related certifications may be presented.
Salary & Benefits
No salary information is available for this job posting.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in ZA
In the IT and computing industry in South Africa, the job market is generally stable with a steady demand for skilled professionals. The growing importance of technology in various sectors, such as financial services, healthcare, and e-commerce, has created a strong foundation for career growth and development.
Typically, salaries for IT and computing positions in South Africa vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, salaries range from around R400 000 to over R1 million per annum, although these figures are subject to variation and may not reflect actual salaries at specific companies or in certain regions. For example, senior IT professionals with extensive experience may earn higher salaries than junior entry-level positions.
Common skills required for IT and computing roles in South Africa include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Other essential skills often include knowledge of cloud computing platforms, database management systems, and cybersecurity principles. Additionally, excellent problem-solving skills, communication skills, and the ability to work collaboratively with teams are highly valued.
The IT and computing industry is a significant employer in various sectors, including financial services, technology, manufacturing, and healthcare. Financial institutions often require IT professionals for roles such as system administration, network management, or risk management, while tech companies need skilled developers, testers, and project managers to support their software development efforts. In the manufacturing sector, IT professionals are often required for roles like quality control, supply chain management, or production planning.
For those interested in pursuing a career in IT and computing, there are many opportunities for career development and advancement. Typically, entry-level positions serve as a starting point, followed by progression to senior developer, system administrator, or project manager roles. Many companies also offer training and development programs to enhance skills and knowledge, while online courses, certifications, and industry events provide additional opportunities for professional growth.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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