South Africa: Lead Trail Guide posted by Kendrick Recruitment

Kendrick Recruitment is seeking a highly skilled Lead Trails Guide for a luxury lodge in Kruger National Park. This is a senior role within the Safari Department, requiring leadership, extensive guiding experience, and the ability to deliver exceptional guest experiences in a 5-star environment.

Key Responsibilities:

• Assist the Head Guide in managing the Safari Department and act as Head Guide in their absence

• Train, mentor, and monitor all field guide functions according to FGASA, Cathseta, and SANParks standards

• Conduct guest introductory and safety orientations, guided game drives, bush walks, and interpretive experiences

• Deliver informative and engaging guest experiences, including drinks stops and bush dining events

• Maintain overall operation and administration of guides, safari experiences, vehicles, equipment, and assets

• Contribute to lodge and company social media platforms to promote wildlife and conservation knowledge

• Assist with emergency response, including medical incidents, fire, and flood situations

• Manage guide scheduling, leave approvals, and staffing to meet lodge demand

• Ensure all guides comply with lodge and company standards, taking corrective or disciplinary action as needed

• Oversee vehicle and equipment maintenance, including daily safari vehicle checks and cleanliness

• Manage rifles, ammunition, and firearms licenses in accordance with regulations

• Monitor development and training requirements within the department, delivering training where required

• Report conservation matters, maintenance requirements, and guest feedback to management promptly

Knowledge & Skills Required:

• FGASA Level 1 Trails Guide certification minimum

• ARH and Rifle Proficiency, First Aid Level 1, valid drivers licence and PDP

• Knowledge of property procedures and guiding standards in accordance with FGASA, SANParks, and company protocols

• Excellent interpersonal, communication, and emotional intelligence skills

• Strong leadership, problem-solving, and organisational skills

• Ability to work under pressure and manage multiple responsibilities

• Proactive, adaptable, and committed to guest satisfaction

Personal Characteristics:

• Confident, outgoing, and warm personality

• Professional appearance and demeanour

• Honest, diligent, self-motivated, and reliable

• High energy with the ability to motivate staff and create memorable guest experiences

• Attention to detail and strong sense of urgency

• Passionate about wildlife, conservation, and guest delight

• Willingness to share knowledge, teach, and inspire others

• Strong references and a clean track record are mandatory

This role offers a unique opportunity for an experienced trails guide to lead a team in a prestigious safari environment, contributing to outstanding guest experiences and conservation efforts.