South Africa: Medical Receptionist posted by Emporium

Minimum Essential Education:Matric

• Intermediate Word, Excel, Outlook

Preferred Education:

• Some Short/On-line courses completed on self- development and soft skills: Customer Service, Effective Communication, Conflict Management, Planning & Time-Management, Emotional Intelligence, Problem Solving, Workplace Etiquette, Ethics, Teamwork, Wellness, Outlook, Excel, Word through providers such as Udemy.com and Alison.com

Minimum Essential Skills/Knowledge:

• 2 – 3 years’ experience in a professional high-pressure environment  
• Attention to detail
• High level of accuracy while working under pressure
• Good understanding of medical aid and PMB rules
• Good understanding of the POPI Act regulations for healthcare
• Ability to build and maintain good relations with all stakeholders (referring doctors, matrons, ward nurses, providers, and internal staff)

Preferred Skills/Knowledge:

• 1 – 2 years in a medical environment
• Previous experience in a Radiology environment

Required Values, Behaviour & Mindset:

• Loves working with patients and people
• Takes pride in the accuracy and quality of work
• Positive, calm, approachable, empathetic, and sensitive to the diversity of patients (cultural, background, beliefs, gender, age, orientation etc.)
• High focus on teamwork and continuous improvement and efficiency
• Understanding, adopting/internalizing, and living the business mission and core values

Purpose of position:

Receiving patients in a friendly and welcoming manner, capture and/or update their information on the system, provide quotes for exams, take co-payment/short or private payments, provide info for the preparation of exams, handle queries, print patient reports.

Shift rotation on a weekly basis:

07h00 – 16h00, 7h30 – 16h30, 08h00 – 17h00, 08h30 – 17h30 & 09h30 – 18h00

Weekend Overtime – every 4^th weekend:

Sat: 08h00 – 18h00 (time off given the morning and OT payment for afternoon).
Sun: 08h00 – 18h00 (paid as OT)

Key Work Output & Accountabilities:  

• Acknowledge patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients
• Ensure T’s and C’s are signed for all patients
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Ensure blood tests are done for all CT contrast patients over the age of 50
• Obtain Authorization for all examinations. Specifically via UMS & medical aid systems for all CT & MRI exams as well as ultrasound guidance examinations when needed, normal working hours or working After Hours/on Public Holidays
• Process payments for all private patients, walk-in or in-hospital patients
• Allocate payments to invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Assist in resolving telephonic enquiries
• Always remain vigilant and mindful of waiting patients,regularly give feedback / updates to them
• Maintain an up-to-date knowledge of medical aid rules, and ensure you understand and adhere to POP UP (warning messages) on the system
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments  
• Build and maintain, good collaborative and professional relationships and communication with all staff and stakeholders
• Ensure that your behaviour contributes to a friendly, harmonious, and professional culture in the department
• Ensure you live the vision and values of the company:
  • Company Mission statement: to be recognized as a leading world class radiology practice, providing high quality customer focused radiology services, efficiently and effectively.
  • Company Values: Customer Focused, Communication (professional, clear, empathetic, factual, active listening), Commitment, Continuous Improvement, Value (respect and appreciate) our Colleagues, Ethical Behaviour
• Assist others with resolving outstanding queries and authorisations
• Assist in keeping the reception area neat,tidy and noise levels down
• Check the accuracy of your work
• Take responsibility for your continuous growth in knowledge, work and soft skills
• Participate in monthly staff meetings /small group meetings and make suggestions for improvement
• Maintain strict confidentiality at all times
• Ensure you understand the POPI Act legislation, the protection of the disclosure of information of our patients / members and our own staff members and the impact thereof on our practice
• Perform other appropriate tasks and responsibilities assigned within the scope of your job function, knowledge, skills, and abilities to ensure the effective and efficient running of your department

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.