Job Description
Pretoria/Centurion – Gauteng – South Africa
- Conduct idea generation sessions and identify market trends and gaps.
- Contribute to innovation across the business, sister brands, and dark kitchen concepts.
- Assist with concept development while considering operational, packaging, and delivery constraints.
- Test new ingredients or processes to reduce cost, improve quality, and reduce waste.
- Conduct internal tastings and collaborate with Marketing on competitor analysis.
- Use the Innovation Station and focus groups to gather structured consumer feedback.
- Facilitate iterative improvement cycles using AI, QR surveys, and store-level input.
- Implement the formal NPD process including idea screening, feasibility checks, costing, and launch prep.
- Ensure proper documentation of nutritional analysis, training materials, and rollout readiness.
- Maintain up-to-date product databases and development logs via Monday.com, automating where possible.
- Collaborate with Marketing and Customer Insight teams to conduct trend analyses and market audits.
- Provide ongoing feedback to Operations, Training, and Customer Service on product-related issues.
- Prepare launch materials including training guides, costings, styling inputs for campaigns, and internal comms.
- Support Area and Corporate Managers through on-site training and implementation during new product rollouts.
- Degree/Diploma in Food Science, Culinary Arts, Consumer Science, or similar.
- Previous experience in a Product Development or Food Innovation role (QSR/FMCG preferred).
- Knowledge of nutrition, costing, food safety, and quality standards.
- High proficiency in Microsoft Office and Digital Project Management platforms including Monday.com.
- Ability to interpret trends and translate insights into practical product applications.
- Travel will be expected occasionally, to Concept Stores, the Central Kitchen, suppliers, trade shows, or franchisee meetings.
- Extended hours and weekend availability may be required during critical development or launch phases.
- A background in QSR, FMCG, or franchise-based innovation.
- Excellent research, analytical, and problem-solving abilities.
- Strong planning, documentation, and communication skills.
- Team player who can work independently in fast-paced environments.
- Creative thinker with a passion for food and the customer experience.
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