Duties:

Collaborate and work with all departments to ensure a smooth operation Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Partner with security to manage risks and matters of concern with guest and employees on duty Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Manage the front desk and all incoming calls Confirm and verify guest information and payment methods Ensure a high level of guest services and relations to ensure they have a positive experience Assist other employees to ensure proper coverage and prompt guest service. Upselling of other products and service Assist within the Front Office department ensuring productivity and adherence to operating standards, guidelines policies and procedures Ensure all guest complaints and enquiries are attended to and resolved Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Perform and adhere to all guests check in /out policies and procedures Ensuring all end of day tasks are completed Perform and complete all reporting, cash handling and finance related task as per operational requirements Investigate, resolve and report issues found on accounts In the absence of the night manager support the team and hotel as per operational requirements Perform other duties as and when operationally required

Requirements:

Grade 12 Hospitality Qualification preferred At least 2 years experience working in a 4 / 5 hospitality environment within a similar role Proficiency in Microsoft Office and Opera essential Well-groomed and professional disposition Positive and friendly attitude Confident and calm demeanour Excellent telephone and email etiquette Strong organizing and planning skills Sound financial acumen Ability to multitask and work within a fast paced pressurized and team orientated environment Excellent communication and interpersonal skills. Strong work ethic Strong attention to detail and efficiency pertaining to area of responsibility Ability to work without supervision and show initiative. Flexibility to work on weekends, public holidays, evenings and as per operational requirements Excellent English language essential

Night Auditor position available in ZA, South Africa. This job position was posted by . The job has been posted on 2025-03-30 in the Catering Hospitality category

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