South Africa: Operations Manager – Luxury Private Island – Zanzibar | Lb posted by HotelJobs

About the Role

Join us as an Operations Manager on a Luxury Private Island in Zanzibar, where you’ll be responsible for delivering exceptional guest experiences and maintaining high operational standards. With your 34+ years of experience in similar operations management roles, you’ll play a vital role in ensuring seamless daily operations and supporting Senior Management in overseeing the smooth running of the island.

Key Responsibilities

• Maintain a professional appearance and high personal hygiene standards at all times.
• Greet guests and staff with warmth, ensuring a friendly and courteous atmosphere.
• Communicate effectively with all departments to ensure seamless daily operations.
• Support Senior Management in overseeing the smooth running and effective management of the island.
• Assist in staff training and development, promoting service excellence and professional growth.
• Place daily operational orders timeously and within budget, delegating tasks as required.
• Participate in the management and implementation of operational to-do lists.
• Uphold brand standards and ensure these are visible in all aspects of daily operations.
• Oversee styling and presentation standards, liaising with the hospitality training team to maintain consistency.
• Maintain administrative systems within the lodge, including beverage control and reporting.
• Ensure guest information and special requests are shared across departments for all arrivals and departures.
• Manage guest check-ins and check-outs efficiently.
• Conduct regular checks of guest rooms and common areas to ensure they are immaculate.
• Host and interact with guests daily, collecting and communicating feedback when necessary.
• Liaise with chefs regarding guest dietary needs and special occasions.
• Oversee uniform management, ensuring all staff are properly attired.
• Manage all Food and Beverage operations, ensuring alignment with company standards.
• Coordinate daily guest itineraries and activities, ensuring consistent guest delight.
• Attend management meetings and actively contribute to operational decisions.
• Lead the Green Team and oversee sustainability and conservation initiatives.
• Share property stories and updates regularly with the regional team.
• Support social media and PR communications when required.
• Organise and manage staff welfare and delight initiatives, including staff swaps and internal activities.
• Maintain flexibility with working hours to accommodate operational needs.
• Review guest information such as dietary and medical requirements to ensure personalisation.
• Assist with lodge forecasting and other administrative functions.
• Promote sustainability practices across departments, reducing waste and maintaining company property.
• Go above and beyond to ensure guest and staff satisfaction.
• Remain adaptable when handling last-minute or unexpected guest requests.
• Engage proactively with guests to ensure a memorable and personalised stay.

Requirements

• Higher Diploma or Bachelor’s Degree in Hospitality Management.
• Minimum of 34 years experience in a similar operations management role.
• Strong computer literacy and administrative skills.
• Fluent in English (oral and written).

Qualifications

• None mentioned in the original job description.

Salary & Benefits

Negotiable, DOE.