Job Description
About the Role
Hire Resolve is seeking an experienced Technical Services Manager to join its team of professionals. The successful candidate will be responsible for providing technical support and consulting services to customers, as well as preparing sales offers and quotations.
Key Responsibilities
- Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspects.
- Technical consultation and support of customers in respect of the company’s PV products and systems in both commercial and residential markets.
- Preparation of quotations, follow-up, product consulting and order confirmation to clients, mainly for technical services.
- Commencement of technical on-site and telephonic support as well as site visits for assessments or energy audits to prepare a PV design.
- Gaining internal knowledge about new products or updates and changes. Internal processing and presentation of the company’s knowledgebase and training of colleagues.
- Analyses and Assessments of market and customer requirements for new products and solutions.
- Support the Department Manager when implementing new products and services.
- Working close with the Department Manager for setting up and maintaining technical presentations, product battle cards, warranty guidelines etc
- Commencement of regular technical product and system training with clients where new products are introduced or system configurations are shown.
- Preparing PV designs in the company’s design software PV Manager. Commencement of internal and external trainings herein.
Key Requirements
- Bachelor’s Degree in Electrical or Mechanical Engineering
- Knowledge and experience in the solar field is an asset
- Product experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferred
- Minimum 3 years of technical experience in the solar industry
- Excellent written and verbal communication skills required
- Excellent English skills, Afrikaans is an asset
- Willingness to work in a fast-paced, customer-facing environment
- Ability to organize, prioritize and effectively multi-task daily and meet deadlines
- Assertive, confident and clear communicator via e-mail, phone and face-to-face
- Proficient with desktop applications such as Windows & Office. ERP System Knowledge is an asset
- Experience with PV Design Software such as PV Syst, PV Sol etc.. is an asset
- Must have a valid state drivers license
Salary & Benefits
Salary: negotiable.
Note: The salary information was not explicitly stated in the original job description, so it was left out of the rewritten version.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Engineering Jobs in Western Cape
The Western Cape is home to a diverse range of industries, including the financial services sector, technology industry, manufacturing sector, and more. Generally, engineering roles in this region are in high demand due to the presence of various multinationals, such as Google and Microsoft. Typically, these roles involve designing, developing, and testing products or systems for various applications.
Salaries for other engineering positions in Western Cape can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries typically range from R400 000 to R1 million per annum. However, it’s essential to note that these figures are approximate and can fluctuate significantly based on individual circumstances. It’s also worth mentioning that senior roles or those in larger companies often command higher salaries.
Common skills required for other engineering positions include problem-solving abilities, attention to detail, communication skills, leadership potential, proficiency in CAD software, and knowledge of relevant technologies. Additionally, many employers place a high value on experience with design tools such as SolidWorks or Autodesk Inventor. Typically, engineers in this field are also expected to be adaptable, flexible, and able to work well under pressure.
In terms of industry sectors, other engineering roles can often be found in the financial services sector, technology industry, manufacturing sector, and infrastructure development. These industries value engineers who can design, develop, and implement innovative solutions that meet their needs. Other common employers include research institutions and government agencies. Generally speaking, these roles offer a range of career progression opportunities, including senior technical lead, project manager, or specialist in a specific field.
Career development is often seen as crucial for advancing in the field of other engineering. Typically, this involves ongoing education and training to stay up-to-date with industry developments and technologies. Many employers also provide opportunities for professional certification or mentorship schemes to support employee growth and development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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