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South Africa: Operations Manager posted by Wild Dreams Hospitality

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Job Description

Just off the northeast coast of Zanzibar lies a tiny, forested island fringed by powdery white beaches and coral reefs so vibrant they feel otherworldly. Accessible only by boat, this secluded atoll offers barefoot luxury at its most intimate, just a handful of rustic-chic bandas tucked beneath casuarina trees, each with uninterrupted views of the Indian Ocean.

Candidate Requirements:

  • Diploma or degree in hospitality management.
  • 3–4 years of relevant experience.
  • Proficient in English and computer systems
  • Strong analytical thinking and problem-solving ability.
  • Detail-oriented with a proactive, guest-focused mindset.
  • Excellent communicator and team collaborator.
  • Passionate about service excellence and continuous learning.
  • Calm under pressure, adaptable, and committed to high standards.

Candidate Responsibilities:

  • Maintain a polished appearance and uphold hygiene standards.
  • Create a welcoming atmosphere for guests and colleagues alike.
  • Collaborate with senior leaders to ensure smooth daily operations.
  • Guide and support team development through hands-on training.
  • Coordinate food and beverage service, guest activities, and logistics.
  • Handle orders and lodge supplies with budget awareness and timeliness.
  • Monitor styling consistency and communicate updates with training teams.
  • Oversee administrative tasks, beverage inventory, and guest preferences.
  • Lead conservation efforts, internal storytelling, and social media updates.
  • Organize staff engagement initiatives and promote cross-property exchanges.
  • Respond flexibly to guest needs and ensure personalized experiences.
  • Uphold brand values and sustainability across all departments.
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