Because first impressions begin at the front desk. At The President Hotel, we believe that first impressions set the tone for every guest journey. A warm smile, efficient check-in, and thoughtful attention create the kind of moments our guests remember long after they leave. Our Reception Shift Leader is the person who ensures that every front desk interaction is more than just a transaction, its the start of a memorable experience. The President Hotel is entering an exciting phase of growth and transformation, and we are creating new opportunities for a Reception Shift Leader to join our Front Office team. This is a newly created role, part of our journey forward as we expand and elevate our service. If you are organised, confident, and passionate about leading a team that delivers world-class hospitality, this opportunity is for you. What Were Looking For Were searching for a professional who combines leadership skills with a genuine love for people. The ideal Shift Leader will have: A valid South African ID or work permit A Matric certificate (Grade 12), with a hospitality qualification an advantage At least 23 years recent experience in a hotel front office, with 1 year in a supervisory or senior role Excellent communication and interpersonal skills with a polished, professional demeanour Confidence in handling guest enquiries, feedback, and complaints with care and efficiency Experience with hotel property management systems (Opera experience preferred) Strong organisational skills, reliability, and attention to detail Flexibility to work shifts, including evenings, weekends, and public holidays A calm and motivating leadership style with a team-first attitude What Youll Do Be the face of calm and confidence at the front desk, leading your team to deliver smooth, seamless service from check-in to check-out Create an atmosphere of warmth and efficiency that makes every arrival and departure feel effortless Take charge of the lobby, keeping the flow of guests organised while handling reservations and room allocations with precision Step in as the problem-solver, turning guest challenges into moments of care and recovery Guide, mentor, and motivate your team so that every interaction reflects the service standards of The President Hotel Build connections with other departments, including housekeeping and concierge, to ensure guests experience one hotel and one team Keep the reception space polished, professional, and welcoming, setting the tone for the entire stay Lead by example, showing guests and colleagues alike what service excellence looks like in action Why The President? Here, leadership is more than responsibility, its about connection and care. As part of The President team, youll be supported in your growth, recognised for your contribution, and surrounded by passionate colleagues. In return, we offer competitive salaries, thoughtful benefits, and an inspiring workplace where excellence meets opportunity. Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President offers 349 stylish rooms and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art event venues. Its not just a place to work, its a place to be proud of. Applications Closing date: 16 October 2025. Please submit your CV online. We carefully review all applications. If you dont hear from us within two weeks of the closing date, please know that while we cant take everyone, we truly appreciate your effort and interest in joining our team. We hope that another opportunity comes up again where you can apply in the future. Preference will be given to candidates who meet the requirements of our Employment Equity Plan.

The President Hotel is entering an exciting phase of growth and transformation, and we are creating a new opportunity for a Reception Shift Leader to join our Front Office team. We are seeking a guest-focused and experienced Reception Shift Leader with a strong background in hotel front office operations. The ideal candidate will be passionate about hospitality, have excellent communication and organisational skills, and be confident in leading the reception team during their shift to ensure seamless guest experiences from arrival to departure. Experience & Requirements Minimum 4 years’ front office experience in a 4- or 5-star hotel environment At least 2 years’ proven experience as a Shift Leader or Front Office Supervisor Diploma or certificate in Hospitality Management advantageous Proficiency in Opera PMS (essential) and other hotel systems Strong knowledge of front office operations, guest relations, and reservations Excellent interpersonal and communication skills, with a guest-centric approach Proven ability to supervise, coach, and motivate staff Ability to work flexible shifts, including nights, weekends, and public holidays Professional, well-presented, and detail oriented South African citizen with a valid ID Duties & Responsibilities Supervise and lead the reception team during assigned shifts, ensuring smooth front desk operations Oversee guest check-ins, check-outs, reservations, and billing with accuracy and professionalism Handle guest queries, complaints, and special requests, ensuring swift resolution and guest satisfaction Conduct shift briefings, allocate duties, and monitor performance of front office staff Support training and development of reception team members Ensure compliance with hotel policies, SOPs, and brand standards Work closely with Housekeeping, Concierge, and other departments to ensure smooth daily operations Perform cash-ups, maintain accurate shift records, and assist with reporting as required Represent management in their absence, ensuring professional standards are maintained at all times Important Application Notes Must hold a valid South African ID Only candidates with relevant hotel front office leadership experience will be shortlisted Ensure your CV is 100% updated All applicants will attend a virtual introduction interview About the Hotel The President Hotel is on a journey to be recognised as a true luxury destination. Our purpose: to create and inspire memorable experiences. Our vision: to become Cape Town’s most loved hotel. Set in the heart of Bantry Bay, between Cape Town’s vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity. Application Process Closing date: 16 October 2025 Online Application