<p><strong>Luxury Hotel </strong>in the <strong>Natal Midlands</strong> is looking for a experienced, motivated<strong> Receptionist.</strong></p><p>The Receptionist is responsible for the<strong> daily front office </strong>and <strong>administration </strong>functions of the hotel.</p><p>As the<strong> </strong>first point of contact for<strong> guests </strong>this individual needs to be<strong> friendly, welcoming, patient, helpful, well presented, efficient </strong>and<strong> knowledgeable.</strong></p><p><strong>Duties:</strong></p><p>Ensure satisfaction and comfort of each guest.</p><p>Greet all guests and assist them with check-in and check-out.</p><p>Process accurate payment for guest accounts</p><p>Maintain a positive attitude and friendly demeanour.</p><p>Respond to all guest questions and requests.</p><p>Answer and forward phone calls.</p><p>Manage guest bookings and reservations for accommodation, dining and spa.</p><p>Run daily night audit and complete daily, weekly and monthly financial reporting.</p><p>Keep a tidy and orderly workspace.</p><p>Assist with administrative and clerical tasks as needed. Including ordering, receiving</p><p>stocktake etc.</p><p>Other duties as assigned.</p><p><strong>Requirements:</strong></p><p>Grade 12</p><p>Matric certificate and preferably hotel school qualification</p><p>At least 2 + years experience working in a 4- or 5* hotel in a receptionist or guest services role</p><p>Knowledge and experience of Opera essential (preferably Opera Cloud), Micros, Microsoft</p><p>Office products</p><p>Numeracy and administrative skills</p><p>Solid written and verbal communication skills</p><p>Fluency in English. Other languages will be beneficial.</p><p>Ability to maintain a positive, friendly attitude even under high pressure</p><p>Excellent organisational and multitasking skills</p><p>Professional attitude and appearance.</p>