South Africa: Reservationist posted by Kendrick Recruitment

Kendrick Recruitment is seeking a detail-oriented and professional Reservationist to join a luxury hotel in the Western Cape. This role requires an organised individual with excellent communication skills who can manage bookings efficiently while delivering exceptional service to guests.

Key Responsibilities:

• Handle all reservation enquiries via phone, email, and online booking platforms with accuracy and professionalism

• Ensure all reservations are recorded correctly in the Property Management System (PMS)

• Provide guests with accurate information on rates, availability, and services offered

• Manage group bookings, special requests, and VIP reservations effectively

• Coordinate with front office, sales, and other departments to ensure seamless guest experiences

• Monitor room allocations to maximise occupancy and revenue opportunities

• Follow up on provisional bookings, deposits, and confirmations

• Maintain up-to-date guest profiles and records for future stays

Requirements:

• Previous experience as a Reservationist or in a similar administrative role within hospitality

• Strong computer literacy with proficiency in PMS and reservation systems

• Excellent verbal and written communication skills

• High attention to detail with strong organisational skills

• Ability to work under pressure and manage multiple tasks effectively

• Professional, guest-focused attitude with a commitment to service excellence

This is an excellent opportunity for a motivated individual to join a luxury hospitality environment and contribute to the success of a world-class property.