Job Description
Reservationist | Luxury Hotel | Western Cape
Salary: R18,000 Negotiable Depending on Experience
Kendrick Recruitment is seeking a detail-oriented and professional Reservationist to join a luxury hotel in the Western Cape. This role requires an organised individual with excellent communication skills who can manage bookings efficiently while delivering exceptional service to guests.
Key Responsibilities:
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Handle all reservation enquiries via phone, email, and online booking platforms with accuracy and professionalism
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Ensure all reservations are recorded correctly in the Property Management System (PMS)
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Provide guests with accurate information on rates, availability, and services offered
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Manage group bookings, special requests, and VIP reservations effectively
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Coordinate with front office, sales, and other departments to ensure seamless guest experiences
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Monitor room allocations to maximise occupancy and revenue opportunities
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Follow up on provisional bookings, deposits, and confirmations
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Maintain up-to-date guest profiles and records for future stays
Requirements:
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Previous experience as a Reservationist or in a similar administrative role within hospitality
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Strong computer literacy with proficiency in PMS and reservation systems
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Excellent verbal and written communication skills
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High attention to detail with strong organisational skills
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Ability to work under pressure and manage multiple tasks effectively
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Professional, guest-focused attitude with a commitment to service excellence
This is an excellent opportunity for a motivated individual to join a luxury hospitality environment and contribute to the success of a world-class property.
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