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South Africa: Reservationist posted by Kendrick Recruitment

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Job Description

Reservationist | Luxury Hotel | Western Cape
Salary: R18,000 Negotiable Depending on Experience

Kendrick Recruitment is seeking a detail-oriented and professional Reservationist to join a luxury hotel in the Western Cape. This role requires an organised individual with excellent communication skills who can manage bookings efficiently while delivering exceptional service to guests.

Key Responsibilities:

  • Handle all reservation enquiries via phone, email, and online booking platforms with accuracy and professionalism

  • Ensure all reservations are recorded correctly in the Property Management System (PMS)

  • Provide guests with accurate information on rates, availability, and services offered

  • Manage group bookings, special requests, and VIP reservations effectively

  • Coordinate with front office, sales, and other departments to ensure seamless guest experiences

  • Monitor room allocations to maximise occupancy and revenue opportunities

  • Follow up on provisional bookings, deposits, and confirmations

  • Maintain up-to-date guest profiles and records for future stays

Requirements:

  • Previous experience as a Reservationist or in a similar administrative role within hospitality

  • Strong computer literacy with proficiency in PMS and reservation systems

  • Excellent verbal and written communication skills

  • High attention to detail with strong organisational skills

  • Ability to work under pressure and manage multiple tasks effectively

  • Professional, guest-focused attitude with a commitment to service excellence

This is an excellent opportunity for a motivated individual to join a luxury hospitality environment and contribute to the success of a world-class property.

View Job  Johannesburg: Chef de Partie posted by Kendrick Recruitment



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