Job Description
About the Role
Datafin is seeking a highly experienced Senior Support Engineer (Citrix) to provide a high level of support for user and infrastructure environments in Cape Town. The ideal candidate will have a strong background in Citrix Virtual Apps and Desktops, as well as experience with Hyper-V, VMware or Nutanix AHV. As a senior member of the support team, you will be responsible for providing proactive support via Goliath monitoring, managing call escalations to 2nd Level & Specialist Support, and ensuring careful and optimal call management and efficiencies.
Key Responsibilities
- Support Citrix Virtual Apps and Desktops.
- Support Citrix Application Delivery Controllers.
- Support Citrix DaaS.
- Proactive Citrix support via Goliath monitoring.
- Proactive analysis and reporting on Citrix system health.
- Patch Management of Citrix systems.
- Assist with escalations from 1st and 2nd Line Support.
- Manage call escalations to 2nd Level and Specialist Support within the business as well as customer vendors.
- Liaise between users, IT Outsource providers and internal IT processes.
- Assist with incident management and problem resolution, ensuring minimal impact, and initiate escalation procedure as appropriate.
- Identify and escalate persistent incidents.
- Develop and maintain a professional working relationship with the clients and client end-users (VIP users) in support of the Service Delivery Manager.
- Confirm call resolution with end user before resolving of the call on ITSM.
- Maintain service and quality levels according to the company business standards, processes and procedures.
- Create and update documentation related to all Standard Operating Procedures.
Requirements
- Grade 12/Matric Certificate.
- CCA-V or similar.
- At least 5 + years supporting Citrix in a senior position.
- Experience supporting either Hyper-V, VMware or Nutanix AHV.
- Good understanding of Citrix and Microsoft server infrastructure.
- Able to correctly analyse and prioritise calls and requests according to business impact and urgencies as well as financial impact.
- Is a team player with the ability to work in and with a virtual team.
- Must be available to provide after-hours Standby Support.
Qualifications
None mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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