Job Description
About the Role
Our client, a leader in the travel industry, is seeking an experienced Sales Specialist to join their team based in Durban. The ideal candidate will be responsible for driving sales growth, developing strategic relationships with key decision makers, and ensuring customer satisfaction.
Key Responsibilities
- Meet growth, revenue, and other relevant performance targets.
- Grow the business by marketing products and services to enhance revenue and profitability in current customer base.
- Ensure understanding and maximisation of customer profitability.
- Manage and negotiate customer pricing within set guidelines to achieve maximum profitability.
- Actively develop strategic relationships with key decision makers within the customer base.
- Enhance relationships with current prospective clients by leveraging the credibility gained through knowledge and performance of the client’s business environment and requirements.
- Seek and continuously develop knowledge of our clients’ business to build an understanding of their needs.
- Be seen as a trusted advisor to all customers through consultative engagement and adding value.
- Ensure that contracted customer service level agreements (SLAs) are met.
- Develop and manage account plans to meet the business needs of clients.
- Accountable for resolving issues with the customers’ preferred requirements in order to formulate and present relevant solutions.
- Generate accurate weekly feedback report on all new business, opportunities for growth within existing account, risk exposure,
- Monthly and quarterly reviews to be held with decision makers to discuss revenue, up trade and down trade and analyse business strengths and weaknesses and opportunity for growth in each individual customer.
- Ensure retention of customers.
- Maintain and review pipeline monthly.
- Monthly reports to be done on activity of area; showing upgrade and down trade and action plan on dormant accounts as well as new business.
- Manage the creation and presentation of proposal presentations and RFP responses.
- Ensure Administrative tasks are completed diligently and within policy timeframes.
Requirements
- Grade 12
- Diploma or similar relevant qualification
- Higher Certificate or similar relevant tertiary qualification
- 3-5 years of relevant sales account management experience
- Valid, unendorsed Code 8 drivers license
- Strong understanding of client and market dynamics and requirements.
- Extensive knowledge of sales principles and processes.
- Computer literate: proficient at an Intermediate level in Excel, Word & PowerPoint
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in South Africa
The travel and tourism industry in South Africa is generally a vibrant sector, with many opportunities available to those interested in working in this field. Typically, the industry is driven by the country’s rich cultural heritage, stunning natural beauty, and well-established tourist infrastructure. As a result, there are often a wide range of job opportunities available, from entry-level positions to more senior roles.
When it comes to salary expectations for travel and tourism professionals in South Africa, broad ranges can be expected. Typically, salaries vary widely depending on factors such as experience, company size, and industry sector. For example, entry-level roles may start around R200 000 – R350 000 per annum, while more senior positions can command salaries of up to R800 000 – R1 200 000 per annum or more. However, it’s essential to note that these are general estimates and actual salaries can vary significantly depending on individual circumstances.
Common skills for travel and tourism professionals in South Africa include excellent communication and interpersonal skills, as well as the ability to work well under pressure. Other essential skills typically include proficiency in one or more languages (with English being a common requirement), knowledge of local customs and culture, and experience with customer service or hospitality management. In some roles, technical skills such as data analysis, marketing, or IT may also be required.
The travel and tourism industry in South Africa is commonly employed across various sectors, including financial services, technology, manufacturing, and natural resources. Many companies in these industries have large tourism arms or partner with local tour operators to provide their clients with experiential travel options. Other common employers include government agencies responsible for promoting tourism development.
For those looking to develop a career in the travel and tourism industry, there are many opportunities available. Typically, entry-level positions can serve as a springboard for more senior roles, while specialized training or certifications can help professionals advance their careers. With experience, professionals may be able to move into management or leadership positions, or even establish themselves as entrepreneurs or consultants. Overall, the travel and tourism industry in South Africa offers a range of career paths and opportunities for those who are passionate about working with people and providing exceptional customer experiences.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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