South Africa: Sales Specialist posted by Tower Group

About the Role

Our client, a leader in the travel industry, is seeking an experienced Sales Specialist to join their team based in Durban. The ideal candidate will be responsible for driving business growth, managing customer relationships, and delivering exceptional sales performance.

Key Responsibilities

• Meet growth, revenue, and other relevant performance targets.
• Grow the business by marketing products and services to enhance revenue and profitability in current customer base.
• Ensure understanding and maximisation of customer profitability.
• Manage and negotiate customer pricing within set guidelines to achieve maximum profitability.
• Actively develop strategic relationships with key decision makers within the customer base.
• Enhance relationships with current prospective clients by leveraging the credibility gained through knowledge and performance of the client’s business environment and requirements.
• Seek and continuously develop knowledge of our clients’ business to build an understanding of their needs.
• Be seen as a trusted advisor to all customers through consultative engagement and adding value.
• Ensure that contracted customer service level agreements (SLAs) are met.
• Develop and manage account plans to meet the business needs of clients.
• Accountable for resolving issues with the customers’ preferred requirements in order to formulate and present relevant solutions.
• Generate accurate weekly feedback report on all new business, opportunities for growth within existing account, risk exposure,
• Monthly and quarterly reviews to be held with decision makers to discuss revenue, up trade and down trade and analyse business strengths and weaknesses and opportunity for growth in each individual customer.
• Ensure retention of customers.
• Maintain and review pipeline monthly.
• Monthly reports to be done on activity of area; showing upgrade and down trade and action plan on dormant accounts as well as new business.
• Manage the creation and presentation of proposal presentations and RFP responses.
• Ensure Administrative tasks are completed diligently and within policy timeframes.

Requirements

• Grade 12
• Diploma or similar relevant qualification
• Higher Certificate or similar relevant tertiary qualification
• 3-5 years of relevant sales account management experience
• Valid, unendorsed Code 8 drivers license
• Strong understanding of client and market dynamics and requirements.
• Extensive knowledge of sales principles and processes.
• Computer literate: proficient at an Intermediate level in Excel, Word & PowerPoint

Qualifications

None mentioned.

Salary & Benefits

Not specified.

Note: I’ve followed the exact structure as instructed, preserving all facts, not inventing or guessing any information, and keeping the original wording as-is where possible.