Job Description
About the Role
The Service Coordinator is responsible for managing and coordinating service-related activities to ensure efficient operations and high levels of customer satisfaction. This role involves scheduling, communication with clients and technicians, and ensuring all service processes are completed accurately and on time.
Key Responsibilities
- Coordinate and schedule service jobs, technicians, and resources
- Act as the main point of contact between clients and the service team
- Log service calls and ensure accurate job allocation
- Monitor job progress and ensure timely completion
- Handle customer queries, complaints, and follow-ups professionally
- Prepare and maintain service-related documentation and reports
- Ensure all job cards, invoices, and service records are completed accurately
- Liaise with internal departments to ensure seamless service delivery
- Maintain and update customer databases and service systems
- Ensure adherence to company procedures and service standards
Requirements
- Matric (Grade 12)
- Relevant administration or customer service qualification (advantageous)
- Minimum 2–4 years’ experience in a service coordination, administration, or customer service role
- Strong computer literacy (MS Office – Word, Excel, Outlook)
- Experience with scheduling or job management systems (advantageous)
Qualifications
No formal education/certifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Building/Construction/Mining Jobs in South Africa
The construction, mining, and building industries are significant contributors to South Africa’s economy, employing a substantial workforce across the country. Typically, these industries require a diverse range of skills, and job seekers can expect a competitive salary for their efforts. However, it is essential to note that salaries can vary greatly depending on factors such as experience, company size, and industry sector.
In general, common skills required for roles in construction, mining, and building include technical knowledge of construction methods, materials, and safety protocols; communication and teamwork skills; problem-solving abilities; and a willingness to work at heights or in physically demanding environments. Often, employers also look for candidates with experience working in similar industries or with relevant certifications.
These industries are often found within sectors such as infrastructure development, property development, manufacturing, and natural resources extraction. Commonly, construction, mining, and building professionals can be found working on large-scale projects, such as roads, bridges, dams, and residential developments. Additionally, many roles exist in specialized fields like environmental management, quality control, and safety management.
Career progression paths for those in these industries are often focused on developing technical expertise, leadership skills, and industry knowledge. Typically, entry-level positions involve assisting senior engineers or technicians, while more experienced professionals may take on project management, supervisory, or directorial roles. Opportunities for career development exist through training programs, apprenticeships, and further education. Commonly, professionals in these industries choose to specialize in areas like construction management, mining engineering, or building design, which can lead to senior roles within their organizations or private practice.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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