Menu Close

South Africa: Client and Support Specialist | Cape Town | Artisan industry

South Africa: Client and Support Specialist | Cape Town | Artisan industry

Posted on 2025-04-26 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location ZA  / South Africa

Job Summary

We are looking for a creative, organised and tech-savvy individual to be part of a brand-new Online Platform that will specialise in promoting the Artisan Industry. The Client Liaison and Support Specialist will be able to work independently from anywhere and will be required to attend bi-monthly meetings with the founder. This role is pivotal in ensuring smooth operations for both sellers and buyers, making it a key part of delivering a positive experience on the platform. The successful specialist will have to have internet access, their own laptop / computer and cell phone with Data / Whatsapp to ensure smooth communicating. Key Responsibilities: 1. Seller Support: – Assist sellers with onboarding, setting up their mini shops, and navigating the platform. – Provide guidance on creating effective listings, including tips for product photography and descriptions. – Address any technical issues sellers encounter, liaising with the tech team as needed. 2. Customer Service: – Respond to general emails and customer queries. – Handle inquiries related to order status, refunds, and product information. – Monitor and manage customer feedback and reviews, ensuring any negative feedback is addressed promptly and professionally. 3. Account Management: – Develop and maintain positive relationships with key sellers, acting as their main point of contact. – Monitor seller performance and provide feedback or additional support to help them meet sales targets. 4. Content and Communication: – Draft and distribute newsletters or updates to sellers, keeping them informed about new features, promotions, or changes on the platform. – Assist in creating FAQs and support documentation for sellers and buyers. 5. Administrative Support: – Manage scheduling, appointments, and correspondence for the team, especially related to seller meetings and training sessions. – Maintain organised records of seller interactions, feedback, and performance metrics. 6. Data Analysis and Reporting: – Track key performance indicators related to seller engagement and customer satisfaction. – Compile reports on common issues or questions to help improve the app”s user experience and support processes. 7. Training and Development: – Assist in developing training materials or sessions for new sellers, ensuring they understand how to maximize their use of the platform. – Provide one-on-one or group training as needed. 8. Feedback Loop: – Act as a liaison between sellers, customers, and the development team to relay feedback and suggest improvements to the app. – Regularly collect feedback from sellers and customers to help inform product enhancements and new features. 9. Crisis Management: – Handle urgent or high-priority issues with a calm and solution-focused approach, coordinating with the relevant teams to resolve problems quickly. Minimum Requirements: – Must have Matric, a diploma or degree in business, communications, marketing, or a related field would be advantageous. – Experience working in customer service, client liaison, or administrative roles – Basic understanding of sales and customer support processes, with an emphasis on digital platforms. – Strong Communication Skills (verbal and written). – Problem-Solving Abilities. – Tech-Savvy: Comfortable using various digital tools, software, and apps. Familiarity with CRM systems, customer support platforms, and basic data analysis tools would be beneficial. – Organisational Skills and attention to detail. – Interpersonal Skills. – Proactive Attitude. Salary negotiable (based on experience) Start date: May 2025 To apply for the Client Liaison and Support Specialist | Online Platform | Artisan industry position please send your detailed CV in a Word document and a recent photo of yourself. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

View Job  Nelspruit: Erecting Machine Technician posted by Aleon Pty Ltd

Click Go Apply to apply online!

Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in South Africa, ZA


More jobs in South Africa




More jobs in ZA




Browse IT / Computing / Software Jobs




Browse Unspecified Jobs



Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions

Umhlanga: HR Specialist posted by SUNLINE SUPPLY CHAIN SOUTH AFRICA(PTY) LTD

1. Support organizational stuff by establishing a recruiting and interviewing program, analyzing exit interviews and recommending changes2. Enhance the...


View Job
HR Specialist

Gauteng: Business Development Mananger – Urgently Needed posted by Sodexo Southern Africa

Join Our Dynamic Sales Team at Sodexo Southern Africa!Are you passionate about building relationships and introducing businesses to a company that truly...


View Job
Business Development Mananger – Urgently Needed

Durban South: Admin Analyst Assistant – Urgently needed posted by South African Inland Logistics

We are seeking a highly skilled and detail-oriented Admin Analyst Assistant to join our team. The ideal candidate must be exceptionally proficient in...


View Job
Admin Analyst Assistant – Urgently needed

Johannesburg West: Technical Sales Executive Welding posted by the recruitment agency of south africa

Technical Sales Executive Welding Welding ConsumablesLocation Honeydew, South AfricaSalary R20,000 CommissionIndustry Welding Welding ConsumablesAre you...

View Job  Cape Town: C# Developer posted by Goldman Tech

View Job
Technical Sales Executive Welding

Johannesburg West: Senior Signage Installer – Urgently needed posted by the recruitment agency of south africa

Senior Signage Installer Kya Sands, JohannesburgSalary Market-related based on experienceWere looking for a skilled Senior Signage Installer with 5 years...


View Job
Senior Signage Installer – Urgently needed

South Africa: Receptionist

Job Description Join our dynamic team as a Receptionist in Woodstock Were looking for a friendly and professional individual to manage front desk operations...


View Job
Receptionist

South Africa: Candidate Attorney

Job Description A well-established law firm seeks a motivated Candidate Attorney to join our dynamic team. This role offers hands-on experience in various...


View Job
Candidate Attorney

South Africa: (x1) RAF & Litigation Secretary

Job Description A well-established law firm in the CBD is seeking an experienced Litigation Secretary with expertise in Personal Injury RAF matters....


View Job
(x1) RAF & Litigation Secretary

South Africa: Ecommerce Executive

Responsibilities Optimise and manage product listings on Amazon, TikTok Shop, and other platforms Conduct keyword research using tools like Helium 10 and...


View Job
Ecommerce Executive

South Africa: Sales Consultant – Debt Solutions – Table View

Job Title Sales Consultant Debt Solutions Location Parklands Job Type Full-Time Part-Time Salary R7,000 basic 5 commission per sale Earning Potential...


View Job
Sales Consultant – Debt Solutions – Table View

South Africa: Office & Finance Administrator Ref: 3894

Interested applicants should have a Matric certificate, be proficient in Microsoft Office, fluent in English and Afrikaans, and have 1-3 years relevant...


View Job
Office & Finance Administrator Ref

South Africa: Data & Cloud Consultant (Snowflake)

5 years of experience in building Data Warehouse solutions Required skills Snowflake, Data Warehouse Theory, SQL, ETLELT, Project Management Advantageous...


View Job
Data & Cloud Consultant (Snowflake)

South Africa: Sales Co-Ordinator / Processing Clerk

Job Description A well-established company is seeking a dedicated Sales Co-Ordinator Processing Clerk to join their team. A proven track record and...


View Job
Sales Co-Ordinator / Processing Clerk

South Africa: Rates Administrator (6 Month Contract)

Job Description We are seeking a Rates Administrator to support our Property Department with the administration of City of Cape Town Rates accounts. The...

View Job  Johannesburg: TJ 15206 - BUSINESS ANALYST (REMOTE)

View Job
Rates Administrator (6 Month Contract)

South Africa: QA Engineer |Junior – Mid Level – iGaming Industry | Hybrid

Our client company in the iGaming space, is seeking a passionate and technically savvy QA to join their team in Cape Town. The QA Engineer will develop and...


View Job
QA Engineer |Junior – Mid Level – iGaming Industry | Hybrid

South Africa: Administrator / Procurement

Job Description Are you a motivated and experienced Administrator Procurement Professional looking for an exciting opportunity? Join our dynamic workshop...


View Job
Administrator / Procurement

South Africa: Cost and Management Accountant

Key Responsibilities Cost Analysis Reporting Prepare and analyze cost reports, identifying trends and areas for cost reduction. Conduct variance analysis...


View Job
Cost and Management Accountant

South Africa: Aerospace Project Manager

An innovative aerospace engineering and consulting firm is seeking a highly motivated and results-driven Engineering Project Manager to join their dynamic...


View Job
Aerospace Project Manager

South Africa: Junior Equity Dealer

Job Title Junior Equity Dealer About the Company Our client, a leading financial institution, is looking to hire a Junior Equity Dealer to join their...


View Job
Junior Equity Dealer

South Africa: Technical Sales Representative

Our client is seeking a Technical Sales Representative to join their team, based in George Western Cape. Minimum Requirements- Matric Relevant Degree in BSc...


View Job
Technical Sales Representative

South Africa: Senior Cloud Data Engineer – Remote – R800k to 1mil per annum

As a Senior Cloud Data Engineer , you will play a key role in designing, developing, and optimizing cloud-agnostic data solutions, with a strong focus on...


View Job
Senior Cloud Data Engineer – Remote – R800k to 1mil per annum

South Africa: Principal SAP Project Portfolio Management (PPM) Functional Analyst

Job Title Principal SAP Project Portfolio Management PPM Functional Analyst Role Overview As the Principal SAP Project Portfolio Management PPM Functional...


View Job
Principal SAP Project Portfolio Management (PPM) Functional Analyst

South Africa: General Manager (expat, FMCG)

Experience Qualifications Criteria DegreeMasters or PhD Industry experience as an expat Ideal industries would be from FMCG, Food manufacturing, or Agri...


View Job
General Manager (expat, FMCG)

South Africa: HR Manager

We have a vacancy for an HR Manager with a vehicle dealership in Witbank. Duties and responsibilities Manage the staffing process, including recruiting,...


View Job
HR Manager

South Africa: Recruitment Consultant (Bookings)

Job Title Recruitment Consultant Bookings Location Foreshore, Cape Town Office-Based Salary R18,500 - R20,000 per month Working Hours 800 AM - 600 PM UK...


View Job
Recruitment Consultant (Bookings)

Share this to someone who needs a job:
Posted in IT / Computing / Software, Jobs in South Africa, Jobs in ZA
Tagged , ,

More Jobs in Your Area