St Francis Bay: Concierge / Receptionist posted by Staff Solutions
Posted on 2025-06-24 00:00:00
Employer | Staff Solutions |
---|---|
Category | Tourism/Hospitality Management |
Location | Eastern Cape / St Francis Bay |
Job Summary
Key Responsibilities:
- Customer Service:
- Greet guests and residents warmly and professionally.
- Answer phone calls, emails, and other inquiries promptly and efficiently.
- Resolve customer complaints and concerns calmly and effectively.
- Provide information and recommendations on local attractions, restaurants, and activities.
- Assist with arranging transportation, excursions, and other special requests.
- Administrative Tasks:
- Manage mail, packages, and deliveries.
- Schedule appointments and make reservations.
- Maintain a clean and organized reception area.
- Perform basic clerical tasks, such as filing and data entry.
- Concierge Services:
- Arrange for transportation and excursions.
- Provide local knowledge and recommendations.
- Handle special requests from guests.
- Building Security:
- Monitor visitor access and ensure security protocols are followed.
- Assist with any security-related issues.
- Communication and Coordination:
- Communicate effectively with guests, staff, and other departments.
- Maintain a positive and professional demeanor.
- Work collaboratively with other team members.
REQUIREMENTS:
- Matric
- Fully Bilingual
- Ability to stand for extended periods
- Minimum of 2 years experience in a similar role or position
Skills and Qualifications:
- Excellent customer service and communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of local attractions, restaurants, and activities.
- Proficiency in using computer systems and software.
- Ability to handle stress and resolve conflicts calmly.
- A positive and friendly attitude.
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