Stellenbosch: Bookings Clerk posted by Helderberg Personnel

Requirements:

• Fully Bilingual (English, Afrikaans) – a third SA language would be an advantage
• Motor dealership industry experience is essential
• Working Experience in the role of Bookings Clerk within a Dealership would be preferred.
• Some mechanical knowledge would be a significant advantage
• Customer and Service Orientated
• Self-Management and Resilience

Duties will include, but are not limited to:
 

• Booking Appointments:
  • Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
• Customer Interaction:
  •  Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.
• Appointment Scheduling:
  •  Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians’ time.
• Service Recommendations:
  •  Provide customers with recommendations for routine maintenance based on mileage, manufacturer guidelines, and vehicle inspection results.
• Confirmations and Reminders:
  •  Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.
• Documentation:
  • Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership’s database or CRM system.
• Coordination with Service Department:
  • Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.
• Upselling and Cross-selling:
  • Identify opportunities to upsell additional services or products based on customers’ vehicle maintenance needs and dealership promotions.
• Customer Satisfaction:
  • Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.
• Administrative Tasks:
  • Assist with general administrative duties such as filing paperwork, processing payments, and maintaining a clean and organised workspace.
• Team Collaboration:
  • Collaborate with other dealership staff, including service advisors, technicians, and parts department personnel, to ensure smooth operations and customer satisfaction.
• Compliance:
  • Ensure compliance with dealership policies, procedures, and industry regulations related to customer service, vehicle servicing, data privacy, and consumer rights.
• Training and Development:
  • Stay updated on dealership services, vehicle models, maintenance procedures, and industry trends through training sessions and self-study to enhance job performance and customer interactions

In return, a competitive salary is on offer coupled with large company benefits