Job Description
About the Role
We are seeking a highly skilled and customer-focused Bookings Clerk to join our team at Helderberg Personnel in Stellenbosch. As the face of our dealership, you will provide exceptional service experiences for our customers while ensuring seamless communication with our parts and service departments. Your success will contribute significantly to our overall reputation and customer satisfaction goals.
Key Responsibilities
- Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
- Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.
- Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians’ time.
- Provide customers with recommendations for routine maintenance based on mileage, manufacturer guidelines, and vehicle inspection results.
- Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.
- Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership’s database or CRM system.
Requirements
- Fully Bilingual (English, Afrikaans) – a third SA language would be an advantage
- Motor dealership industry experience is essential
- Working Experience in the role of Bookings Clerk within a Dealership would be preferred.
- Some mechanical knowledge would be a significant advantage
- Customer and Service Orientated
- Self-Management and Resilience
Qualifications
- [If mentioned, formal education/certifications like degrees, diplomas, certifications]
- [If NONE mentioned in original, SKIP this entire section]
Salary & Benefits
A competitive salary is on offer coupled with large company benefits
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Administrator Jobs in Western Cape
The Western Cape region in South Africa is home to various industries, including technology, financial services, and manufacturing, which commonly employ Administrator positions. Typically, these roles are found in organisations with a moderate to large size, requiring administrative support to manage day-to-day operations. Generally, the job market for Administrators in this region is stable, with a steady demand for skilled professionals.
Salaries for Administrators in Western Cape can vary widely depending on factors such as experience, company size, and industry sector. A broad range for an entry-level position might be around R250 000 to R400 000 per annum, while experienced administrators could earn between R400 000 and R700 000 per year. However, it’s essential to note that these figures are general estimates and may not reflect actual salaries for specific companies or roles.
Common skills required for Administrator positions in Western Cape include proficiency in Microsoft Office Suite, strong communication and interpersonal skills, attention to detail, organisational ability, problem-solving skills, and sometimes technical skills such as data analysis or bookkeeping. Typically, organisations also expect candidates to have a degree in Business Administration or related field, with some experience in an administrative role.
Administrators are often found in various industry sectors, including financial services, technology, manufacturing, and government. The financial services sector typically requires administrators to handle customer transactions, manage data, and perform accounting tasks, while the technology industry may involve more technical aspects such as software implementation and IT support.
Career development opportunities for Administrators in Western Cape are generally good, with many organisations investing in training and development programs. With experience, administrators can progress to senior roles or specialise in a specific area of administration, such as human resources or facilities management. Often, career progression involves taking on more responsibilities, leading projects, or mentoring junior staff members.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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