| Date | 2024-11-24 |
|---|---|
| Job Title | Client Strategist/Account Manager |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Western Cape / Stellenbosch |
Job Summary
- Developing their client base in specific geographic area where the Employee is situated (Change based on employee and area (ranging across different commodities) based on internal agreement and strategy
- Ensuring new clients are engaged and committed in the implementation process Identifying new growth opportunities and integrations where they can add value to their customers
- Interact and work with the Client Strategy Team to create an internal client strategy roadmap and client management system that is scalable
- Manage and drive different communication forums for your clients to ensure the best feedback and interaction
- Ensure all the clients under your management is comfortable and confident on the system by providing the necessary training and support
- Ensuring orders are up to date from a growers perspective: Order management and timely order loading
- Assisting with the maintenance of training material and user manuals
- Coordinating day-to-day business operations with growers and collating their feedback
- Maintain growers document databases (NDA, Signed rates agreement)
- Maintaining the internal CRM dashboard to ensure up to date information is available for the broader business (currently using Monday.com)
- Establishing a client management strategy that fits with the specific clients needs which includes (but is not limited) to regular visits, open communication channels and daily system support
- This role involves regular travel to clients as part of the client management strategy
- Aim to establish their company as a daily operational tool for their clients
- Assist clients with Good Practices to ensure their processes and data benefits them and fits into their system profile
- Maintaining a client priority metrics based on internal guidelines creating and updating training material
- Installation of the companys on-premises application by being liaison between the client and engineering team
- Populating the onboarding sheet through the relevant data processed from the clients database and ensuring the information needed for smooth operations are accurate and up to date
- Ensure that all the necessary permissions and cold store letters are signed and up to date for the exporters connected to your managed growers
- Client experience/satisfaction: Feedback to Developers on client requirements or product inefficiencies
- Manage clients expectations of development deadlines
- Collate client feedback for discussion of feasible development and giving relevant feedback to clients
- Give guidance about clients needs and ensure software development goals are aligned with that
- BCom, Agri Economics
- Drivers license (This role will include some travelling)
- Intermediate to advanced level of data skills
- Proven ability to be part of a team and collaborate across departments
- Ability to work under pressure
- Must be able to build strong internal client relationships
- 2 – 3 years experience in a logistics provider, perishable commodity agent / retailer or commercial farming company in a planning, operational, logistics or solutions role.
- Experience in managing client / supplier relationships
- Experience in analysing operational processes and/or logistics operations
- Excellent problem solving and organizational ability
- Strong numerical and analytical skills
- Demonstrated ability to communicate and influence credibly and effectively at all levels
- Proven verbal and written communications skills in English
- Excellent attention to detail
Client Strategist/Account Manager position available in Western Cape, Stellenbosch. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-11-24 at 16:06:22 in the It Computer category
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