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Stellenbosch: Hostess (Seasonal) – Stellenbosch posted by HotelJobs

Stellenbosch: Hostess (Seasonal) – Stellenbosch posted by HotelJobs

Posted on 2025-09-30 00:00:00

Employer HotelJobs
Category Other IT/Computer
Location Western Cape  / Stellenbosch

Job Summary

<p><strong>Restaurant</strong> at a <strong>high-end Wine Estate</strong> close to <strong>Stellenbosch</strong> is looking for a <strong>Seasonal</strong> <strong>Hostess</strong> to join their team and be the <strong>first point of contact</strong> for <strong>guests </strong>and ensure to provide excellent <strong>customer service</strong> and a pleasant dining experience.</p><p><strong>Duties:</strong></p><p>Welcome guests to the venue</p><p>Handling the reservations book</p><p>Escort guests to assigned dining or bar areas</p><p>Provide menus and announce waiter / waitress name</p><p>Create a floor plan for both lunch and dinner</p><p>Check with senior chef on duty if there are any changes to the lunch / dinner menus</p><p>Change the menus form dinner to lunch and vice versa (depending on shift)</p><p>Create a list of available tables for lunch</p><p>Create a handover sheet for the next shift / go through handover sheet of previous shift</p><p>Greet guests upon their departure</p><p>Maintain hostess desk clean and tidy</p><p>Answer incoming calls and address guests queries</p><p>To be well informed on the estate and local info</p><p>Communicate to managers and waiters regarding VIP visits as soon as they are seated</p><p>Be familiar with the reservation policies, such as booking times, etc.</p><p><strong>Requirements:</strong></p><p>Grade 12</p><p>Hospitality certificate will be a plus</p><p>Preferably 1- 2 years previous hostess experience</p><p>Understanding of restaurant etiquette</p><p>Experience in managing reservations</p><p>Able to work in a team</p><p>Demonstrable customer-service skills</p><p>Excellent communication skills (via phone and in-person)</p><p>Strong organizational skills with the ability to monitor the entire dining and bar area</p><p>Availability to work within opening hours (e.g. evenings, public holidays, weekends)</p><p>Good physical condition to walk and stand during an entire shift</p><p>Comfortable in dealing with very distinguished clientele</p><p>Able to handle a high-pressure environment</p><p>Must be well-presented and enthusiastic personality</p><p>Flexibility and Accountability</p>

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