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Stellenbosch: Network Customer Relationship Manager (CH1163) posted by Capital H Staffing and Advisory Solutions

Stellenbosch: Network Customer Relationship Manager (CH1163) posted by Capital H Staffing and Advisory Solutions

Posted on 2025-08-28 00:00:00

Job Summary

Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a Network Customer Relationship Manager to join their growing team.

This role is responsible for managing and expanding relationships with digital & banking payment networks to enhance service delivery, optimise transaction performance, and support business growth.

The ideal candidate is a strategic thinker with strong relationship management, problem-solving, and analytical skills. They will take ownership of a portfolio of digital and banking networks, ensuring effective servicing, retention, and expansion while driving innovation and growth opportunities.

Role responsibilities:

  • Manage and grow relationships with digital and banking payment networks to increase transaction volumes.
  • Develop and implement sales strategies in collaboration with payment networks to meet business objectives.
  • Support onboarding of new payment networks, working with Operations,
  • Finance, and IT on contracts, fees, and integrations.
  • Ensure successful delivery of new and existing solutions, addressing queries and technical requirements.
  • Monitor performance and forecast sales volumes using data analytics to inform business decisions.
  • Identify market trends and competitor activity to refine business strategies.
  • Drive strategic partnerships, representing Pay@ at industry events, expos, and networking opportunities.
  • Support marketing initiatives, collaborating on campaigns, collateral, and promotional activities at payment networks.
  • Expand payment network relationships across Africa, identifying opportunities for growth.
  • Track and report on business development progress, including transaction performance, market insights, and solution effectiveness.

Minimum qualifications, skills, and experience:

  • Relevant tertiary qualification.
  • 5-8 years experience in customer service, fintech, banking and payments industry
  • Experience in business development and scaling initiatives.
  • Strong understanding of the digital environment and product development lifecycle.
  • Proficiency in MS Office and data analytics tools.
  • Valid driver’s license and the ability to travel.
  • Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.
  • Clear criminal, fraud, and credit record

General:

  • While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application
  • In keeping with our clients employment equity requirements, only South African citizens will be considered.

Please include your current salary and salary expectations

View Job  Johannesburg: React Developer posted by Goldman Tech

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