Job Description
About the Role
Hospitality and Outdoor Ltd is seeking a highly organized Reservationist to join our team at the beautiful Wine Estate in Stellenbosch. As the first point of contact for guests, you will be responsible for managing reservations, guest enquiries, calls, and emails. With your excellent communication skills and ability to multitask, you will play a crucial role in ensuring a seamless experience for our visitors.
Key Responsibilities
- Manage reservations, guest enquiries, calls, and emails
- Handle check-ins and guest queries
- Liaise closely with housekeeping and front office teams
- Manage online booking platforms and ensure rate and availability accuracy
- Maximise occupancy and revenue through effective selling
- Handle guest complaints professionally and escalate where required
Requirements
- Matric
- Hospitality qualification (beneficial)
- 2-3 years Reservations experience
- Strong verbal and written English communication skills
- Proficiency in computer systems and reservations platforms
- Strong organisational skills with high attention to detail
- Ability to multitask, prioritise, and work under pressure
Qualifications
Matric
Salary & Benefits
R10 000 – R12 000 per month depending on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Winelands
The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.
When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.
In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.
The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.
In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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