Stellenbosch: Reservations Consultant: Delaire Graff Estate posted by Delaire (Pty) Ltd

January 14, 2026 Jobs in Cape Winelands

Delaire (Pty) Ltd

Western Cape

Other Tourism/Hospitality

Job Description

About the Role

Reporting to the Reservations Manager, we are seeking a highly skilled and experienced Reservations Consultant to join our team at Delaire Graff Estate. As a key member of our reservations department, you will be responsible for accurately processing bookings and enquiries while delivering courteous, efficient, and professional service at all times, in line with Delaire Graff Lodges & Spa standards.

Key Responsibilities

Handle all reservation enquiries, calls, and emails promptly and professionally.
Accurately process and administer group reservations; managing provisional reservations and update bookings in the PMS.
Ensure all rates, confirmations, deposits, guest details, and special requests are correct.
Maintain organised records, booking accuracy, guest history, and statistical tracking.
Check daily arrivals and ensure all bookings are properly confirmed, especially during high occupancy.
Maximise revenue through effective upselling and adherence to cancellation/no-show policies.
Stay knowledgeable about all room types, facilities, rates, promotions, and third-party booking channels.
Communicate relevant guest or booking information to Operations, Sales, and Front Office.
Identify and share potential sales leads; assist with pre-bookings of facilities.
Build strong, professional relationships with guests, agents, and colleagues.
Maintain a positive attitude, uphold service standards, and support general departmental tasks as needed.

Requirements

Matric
Hospitality/Travel & Tourism diploma preferred
Preferably 2 – 3 years previous experience in a Reservations role, preferably 5* or luxury
Knowledge of PMS systems
Proficiency in English; knowledge of additional languages is an advantage
Exemplary sales skills and customer-oriented approach
Well versed in various areas of travel (domestic/international, business/holidays, group/FIT)
Working proficiency with OTAs
Exceptional guest service skills
Excellent written & oral communication skills
Strong organizational skills and attention to detail
Availability to work within opening hours on a rotational basis – public holidays and weekends
Ability to work under pressure

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Qualifications

Matric

Salary & Benefits

[Salary range mentioned in original, if applicable]

How to Apply

About Other Tourism/Hospitality Jobs in Western Cape

The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.

Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.

Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.

The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.

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Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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