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Job Description
We are seeking an experienced and service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.
Main responsibilities:
Main responsibilities:
- Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation;
- Manage and lead the reservations team, providing coaching, training, and motivation;
- Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders;
- Ensure accurate data management, reporting, and system maintenance on Protel Air;
- Maintain high standards of guest service, ensuring personalized communication and attention to detail;
- Handle VIP bookings, special requests, and problem solving with professionalism;
- Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible;
- Work closely with other Heads of Departments;
- Attend meetings, write reports and provide feedback as required.
Requirements
- Grade 12 and relevant tertiary qualification;
- 3+ years Reservations Manager experience;
- Experience in luxury/5* environment preferable;
- Strong leadership, communication, and people management skills;
- Knowledge of revenue management principles and systems;
- Proficiency in hotel booking systems (e.g., Protel Air or similar)
- Exceptional attention to detail and organizational abilities;
- Guest-focused with excellent interpersonal skills;
- Ability to work under pressure in a fast-paced luxury environment;
- Experienced in MS Office and Excel;
- Availability to work within opening hours (e.g. public holidays, weekends as required)
Benefits
Salary offer – R40,000.00 – R50,000.00 monthly, defendant on experience
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