Job Description
Stellenbosch – Western Cape – South Africa
- Assist in the installation, configuration, and maintenance of hardware and software systems.
- Monitor system performance and troubleshoot issues related to servers, networks, and workstations.
- Provide technical support to end-users via helpdesk tickets, email, or in person.
- Maintain user accounts, permissions, and access rights in Active Directory and other systems.
- Perform routine backups and ensure data integrity and recovery procedures.
- Support network infrastructure including switches, routers, firewalls, and wireless access points.
- Document system configurations, procedures, and troubleshooting steps.
- Assist in IT asset management and inventory tracking.
- Participate in IT projects and upgrades under supervision.
- Degree or Diploma in Information Technology, Computer Science, or related field.
- 24 Years of experience in a Technical Support or Systems Administration role (internships or learnerships count).
- Basic understanding of Windows Server, Active Directory, and networking concepts.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
- Experience with ticketing systems and remote support tools.
- Office-based with occasional remote support.
- May require after-hours support or on-call availability.
- Strong problem-solving and analytical skills.
- Good communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Attention to detail and a proactive attitude.
- Willingness to learn and grow within the role.
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