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Stellenbosch: Waiter posted by IntelliStaff

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Job Description

Area/Location:  Stellenbosch
 
An exciting opportunity is available for an experienced and guest-focused Waiter to join a luxury hospitality team. The role is responsible for delivering a refined dining experience, ensuring professional, warm, and discreet service in line with five-star standards. A passion for food, wine, and creating memorable guest experiences is essential.

Main Responsibilities:

  • Greet guests warmly and professionally in accordance with service standards.
  • Provide friendly, courteous, and professional service at all times.
  • Understand the full sequence of service and anticipate guest needs.
  • Maintain detailed knowledge of table allocations, dietary requirements, allergies, and special requests using the daily service sheet.
  • Communicate all guest food requirements or allergies clearly to the kitchen team.
  • Demonstrate complete knowledge of the food and wine menus to confidently assist and guide guests.
  • Handle non-menu requests from guests, accommodating where possible.
  • Recommend dishes, wines, and beverages, promoting menu items to enhance the dining experience.
  • Address guest complaints and comments professionally, escalating when necessary.
  • Stay updated on daily functions and special events to ensure readiness and seamless service.
  • Clear, clean, and reset tables in accordance with quality standards.
  • Assist with general cleaning tasks such as polishing cutlery, glassware, and cleaning service areas.
  • Support stock-taking activities as needed.
  • Restock fridges and bar areas following FIFO (First-In, First-Out) procedures.
  • Assist with event set-ups, including picnics, braais, conferences, and other special functions.
  • Accurately record transactions using the POS system (Easipos or similar).
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Experience & Skills Required:

  • M0inimum of 2 years’ waitering experience in a high-end fine dining environment (hotel restaurant experience preferred).
  • Strong knowledge of cocktails, wines, spirits, and general beverage service.
  • Proficiency in POS systems (Easipos preferred).
  • Confident in up-selling techniques.
  • Excellent time management and attention to detail.
  • Strong problem-solving skills and a guest-first mindset.
  • Ability to perform well under pressure in a fast-paced environment.

Minimum Requirements:

  • Matric Certificate
  • Wine course certification (advantageous)
  • A professional appearance and service-oriented demeanour



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