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Pretoria: Supervisor: Quality Assurance (Insurance) posted by AtripleA recruitment & temps

Supervisor: Quality Assurance (Insurance)

Posted on 2025-04-27 16:10:11

Company AtripleA recruitment & temps
Salary 525000
Category Other Insurance
Location South Africa  /  Gauteng  /  Pretoria

Job Summary

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

Position Description:
• Implement and monitor the QA process (Internal call centres QA)
• Conduct call assessments
• Reporting
• Trend Reviews
• Coach staff for QA/Performance improvement
• Staff training

Requirements:
• Matric
• Qualification in Call Centre Management
• RE 5
• RE 1 (advantage)
• Recognised qualification recognised by FSB
• 3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
• 2 Years’ Call centre Supervisory experience

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Pretoria: Supervisor: Quality Assurance (Insurance) posted by AtripleA recruitment & temps

Supervisor: Quality Assurance (Insurance)

Posted on 2025-04-27 16:09:51

Company AtripleA recruitment & temps
Salary 30000
Category Other Insurance
Location South Africa  /  Gauteng  /  Pretoria

Job Summary

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

Position Description:
• Implement and monitor the QA process (Internal call centres QA)
• Conduct call assessments
• Reporting
• Trend Reviews
• Coach staff for QA/Performance improvement
• Staff training

Requirements:
• Matric
• Qualification in Call Centre Management
• RE 5
• RE 1
• Recognised qualification recognised by FSB
• 3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
• 2 Years’ Call centre Supervisory experience
• Experience in Category 1 (A,B,C)
• DOFA (Date of 1st appointment in the insurance industry) – All applications must be accompanied by your DOFA report from the FSB

Job Seeker Tip

Before the interview, research the company thoroughly and prepare thoughtful questions to ask.

Click Go Apply to apply online!

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Umhlanga: Debt Collection Supervisor / Team Leader posted by Sandi Crowther Recruitment

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Pretoria: Supervisor: Quality Assurance (Insurance) posted by AtripleA recruitment & temps

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

Position Description:
• Implement an


View Job
Supervisor

Durban: Supervisor: Branch Operations (Insurance) posted by AtripleA recruitment & temps

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Pretoria: Supervisor: Quality Assurance (Insurance) posted by AtripleA recruitment & temps

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

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• Implement an


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Pretoria: Supervisor: Quality Assurance – Outbound Sales Call Centre (Insurance) posted by AtripleA recruitment & temps

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Port Elizabeth: Tax Compliance Supervisor posted by Performit Personnel

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A leading travel management company is currently looking for a Debtors Supervisor to join their team. As the Debtors Supervisor you will be in charge of ensuring


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  • Full debtors and collections function for certain national clients;

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View Job  Kwazulu-Natal: Regional Sales Coach (Pharmaceuticals) (KZN) posted by AtripleA recruitment & temps
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