Swellendam: DEBTORS CLERK – RETAIL/FMCG

Responsibilities Accounts Receivable Management Process incoming payments promptly and accurately Generate and send out invoices to customers Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted Monitor customer accounts for delayed or missed payments Customer Interaction: Communicate with customers via phone, email, and in-person to resolve billing queries and discrepancies Provide timely and accurate responses to customer inquiries regarding their accounts Collections Follow up on overdue invoices and payments Implement and manage payment plans for customers with overdue balances Escalate collection issues to the relevant manager or department Record Keeping: Maintain accurate and up-to-date records of all accounts receivable transactions Prepare regular reports on accounts receivable status, including aging reports Compliance Ensure compliance with company policies and relevant accounting regulations. Facilitate new credit approvals / increase in existing limits Month-End and Year-End Close Assist with month-end and year-end closing processes, including account reconciliations and audit preparations Collaborate with the finance team to ensure timely and accurate financial reporting Knowledge, Skills and Attributes Self-driven and motivated Strong attention to detail and accuracy Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong organizational and time management skills Problem-solving skills Ability to handle sensitive and confidential information Strong customer service orientation May require occasional extended hours during peak periods such as month-end and year-end closing