Swellendam: Front Office Manager

About the Role

Dream Hotels & Resorts is seeking an experienced Front Office Manager to join our team in Swellendam. As a key member of our front office operations, you will be responsible for ensuring the smooth operation of our guest services and managing all aspects of the front office. Our ideal candidate is someone who embodies our core values of reliability, accountability, empathy, trust, dynamism, excellence, joy, diversity, integrity, creativity, quality, and humanity.

Key Responsibilities

• Manage Front Office Operations: Oversee all aspects of the front office operations, including guest check-in and check-out procedures, reservations, guest services, and room assignments.
• Supervise Staff: In charge of supervising and training receptionists, porters, and drivers to ensure they provide excellent customer service to guests.
• Handle Guest Concerns: Address and resolve any guest concerns or complaints in a timely and professional manner to ensure guest satisfaction.
• Budget Management: Work with the resort leadership team to develop and manage the front office budget, including staffing costs, supplies, and other expenses.
• Ensure Compliance: Ensure that all front office operations comply with resort policies, procedures, and standards.
• Collaboration: Collaborate with other department heads to ensure a seamless guest experience throughout the lodge.

Requirements

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and conflict resolution skills
• Experience in hotel front office operations or a related field

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Matric certificate not required)

Note: The original job description did not mention the candidate’s qualifications. Therefore, I have skipped this section entirely as per the instructions.