Menu Close

Umhlanga Rocks: Client Relationship Manager

Umhlanga Rocks: Client Relationship Manager

Posted on 2025-08-23 00:00:00

Employer Unspecified
Category Sales
Location eThekwini  / Umhlanga Rocks

Job Summary

Duties: Focuses on developing and maintaining strong, lasting relationships with clients, ensuring client satisfaction and loyalty. Serves as the main point of contact for clients, answering questions, addressing concerns, and providing ongoing support. Proactively identifies client needs and challenges, working with them to co-create solutions and recommend appropriate products or services. Identifies opportunities to upsell or cross-sell products/services, contributing to company revenue growth and client retention. Works with various internal departments (e.g., sales, product development, support) to ensure client needs are met and to provide seamless service. Manages and resolves client complaints, issues, and escalations in a timely and professional manner. Research industry trends, market changes, and competitor activities to provide valuable insights to clients and internal teams. Monitors client performance metrics, prepares reports and business reviews for clients, and uses feedback to improve services. Requirements: Grade 12 Bachelor’s degree in business, marketing, communications, or a related field. At least 5 years experience in a guest relations / concierge environment in a high end 5* environment Exceptional verbal and written communication skills are essential for effective interaction with clients and internal teams. The ability to build trust, demonstrate empathy, and work effectively with diverse client needs. Strong analytical and critical thinking skills to identify issues and find effective solutions. Excellent organizational, time management, and multitasking abilities to handle multiple clients and priorities. A good understanding of the company’s products, services, and the relevant industry is crucial. Familiarity with CRM platforms (e.g., Salesforce) and general office software is often required.

View Job  Durban: Product Support Manager

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Umhlanga Rocks, eThekwini

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Umhlanga Rocks: Accountant

As an Accountant, you will work with diverse clients, compiling and independently reviewing annual financial statements for Sole Proprietors, Companies,...


View Job
Accountant

Umhlanga Rocks: Receptionist

The successful candidate will manage front desk operations, handle all incoming calls and visitors, and provide general administrative support across the...


View Job
Receptionist

Umhlanga Rocks: Insurance Risk Consultant (Financial Services)

Our client is a leader in the financial services industry, delivering wealth management and insurance advisory solutions. The business is known for its...


View Job
Insurance Risk Consultant (Financial Services)

Umhlanga Rocks: Commercial Underwriting Manager

Role Overview As the Underwriting Manager, youll oversee and support underwriting operations across multiple lines, ensuring effective risk assessment,...


View Job
Commercial Underwriting Manager

Umhlanga Rocks: Recruitment Co-ordinator

Minimum Job Requirements Diploma or Degree in HR or almost complete. Minimum 2 to 3 years experience. Must be tech-savvy. Love to juggle many balls?...

View Job  Durban: SENIOR BOOKKEEPER

View Job
Recruitment Co-ordinator

Umhlanga Rocks: Business Development Executive – Property Industry

Business Development Executive Property Software Solutions POS 24268 Hybrid Role Will liaise with HO in Cape Town via MS TEAMS, Zoom etc R 25 000 to R 35...


View Job
Business Development Executive – Property Industry

Umhlanga Rocks: Junior Sommelier / Mixologist

Duties Prepare and serve alcoholic and non-alcoholic beverages, including classic cocktails and new creations, ensuring quality and presentation standards...


View Job
Junior Sommelier / Mixologist

Umhlanga Rocks: Business Development Manager

Business Development Manager POS25113 Based Umhlanga Salary R30 000 pm - R35 000.00 pm commission negotiable depending on experience Purpose Business...


View Job
Business Development Manager

Umhlanga Rocks: Client Relationship Manager

Duties Focuses on developing and maintaining strong, lasting relationships with clients, ensuring client satisfaction and loyalty. Serves as the main point...


View Job
Client Relationship Manager

Umhlanga Rocks: Senior Duty Manager / Maître d’hôtel

Duties Welcoming guests, assisting with seating arrangements, and addressing special requests or concerns. Recruiting, training, and supervising waitstaff,...


View Job
Senior Duty Manager / Maître d’hôtel

Umhlanga Rocks: Property Administrator – Credit Control & Accounts Payable

Key Performance Areas Follow structured debt collection processes, escalate delinquent accounts, and liaise with legalcollections as needed Respond...


View Job
Property Administrator – Credit Control & Accounts Payable

Umhlanga Rocks: Financial Advisor Administrator / Personal Assistant

Our client is an independent financial services provider offering tailored advisory and insurance solutions to a professional client base. With a strong...


View Job
Financial Advisor Administrator / Personal Assistant

Umhlanga Rocks: RAF Secretary

Minimum requirements Minimum 5 years experience as Litigation Secretary Experience with Road Accident Fund Litigation would be beneficial Ghost Practice...

View Job  Pretoria: Recruitment Consultant

View Job
RAF Secretary

Umhlanga Rocks: Finance Administrator

Technical Competencies and Responsibilities Capture proforma invoices, purchase orders, and debtor payments. Receipt stock, process invoices, and handle...


View Job
Finance Administrator

Umhlanga Rocks: Project Manager (2 Year Contract)

Minimum requirements B-Tech BSc Eng Civil Engineering 3 years experience as a Project Manager Must have a valid drivers license Own reliable vehicle will...


View Job
Project Manager (2 Year Contract)

Share this to someone who needs a job:
Posted in Jobs in eThekwini, Jobs in KZN North Coast, Jobs in Umhlanga Rocks

More Jobs in Your Area