Umhlanga Rocks: Customer Service Advisor- UK Role posted by Customer Experience People SA Ltd

March 29, 2026 Jobs in eThekwini

Customer Experience People SA Ltd

eThekwini

Customer service / support

Job Description

Join the Energy Revolution with Huntswood! Be the voice that powers positive change. Job Overview We are looking for Customer Service Superstars who bring heart, and passion for helping people. If you thrive in a vibrant, supportive environment and want to be part of something meaningful, this is where you belong. Why you will love working with us! At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it. Enjoy benefits that truly matters: Performance based incentives Tenure recognition bonuses Continuous service rewards Attendance based perks Breakfast every Monday Growth and career development programmes A collaborative, positive, people centric culture. What you will do. Provide responses customer, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails. Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues. Progress to taking escalated calls and complaints in line with procedures. Working with various parts of the business to resolve issues. Connect and build rapport with the customer. What you bring. Matric or NQF Level 4 equivalent Clear Credit and Criminal record Computer literate Minimum 1 year experience in a Gas & Electricity campaign Minimum of 1 year experience in customer service and sales Basic understanding and knowledge of the UK Energy market is beneficial. Core Behaviours At Huntswood, our people are dependable, driven, and collaborative and our values guide the way we show up for our customers, our colleagues, and our clients. The job holder should be able to demonstrate the following behaviours that bring our values to life: Deliver WOW! Own it take personal responsibility for getting things done, find a way. Deliver Unbelievable Service – Create WoW moments for your customers every time. Servant Leadership Enable and empower all employees. Our people are at the heart of our success. Do the right thing Be Empathetic Be respectful to everyone, always Act with integrity, even when no one is looking. Winning Mindset Bring your Agame every day. Passion is contagious- work everyday like it is your first day on the job. Strive for Greater Stay dedicated to continuous improvement. Challenge the status quo and bring forward your best ideas. Its not just about what we do, but how we do it our behaviours are what make us special.

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About Customer service / support Jobs in eThekwini

In the eThekwini region of South Africa, the customer service and support industry is a common sector for employment, particularly among those seeking flexible and entry-level positions. Typically, job seekers in this field can expect to find opportunities in various industries, including technology, financial services, and manufacturing.

Generally, salaries for customer service representatives in eThekwini fall within broad ranges, often between R200 000 and R400 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that actual salaries can vary significantly based on individual circumstances. For instance, a senior customer support specialist with extensive experience in a large corporation may earn on the higher end of this range, while an entry-level representative working for a small startup might start at the lower end.

Common skills required for customer service and support roles include strong communication and interpersonal skills, ability to work well under pressure, basic computer literacy, and a willingness to learn. Typically, these roles also require employees to be patient, empathetic, and able to handle multiple customer interactions simultaneously. In addition to these core skills, experience working in a call centre environment is often preferred, as it provides valuable training in managing customer queries and resolving issues efficiently.

The industry sectors that commonly employ customer service representatives include the financial services sector, technology industry, manufacturing sector, and retail. These roles are often found in various company types, including multinationals, small to medium-sized enterprises (SMEs), and startups.

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Career development opportunities for those working in customer service and support are numerous. Typically, employees can progress to senior roles, such as team leader or supervisor, where they oversee a team of representatives and contribute to process improvements. In some cases, employees may also be considered for management positions, such as department head or operations manager, which require additional education and experience. Furthermore, many companies offer training and development programs to help employees enhance their skills and move into specialist roles within the organisation.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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