Umhlanga: Service Advisor posted by Fouche & Co Recruitment
Posted on 2025-07-14 00:00:00
| Employer | Fouche & Co Recruitment |
|---|---|
| Category | Other Sales/Marketing |
| Location | Kwazulu-Natal / Umhlanga |
Job Summary
As the Service Advisor you’ll ensure smooth communication between customers and technicians, accurate job bookings, and timely service delivery.
If you’re organized, people-focused, and thrive in a fast-paced setting — this is your chance to accelerate your career!
Key Responsibilities
- Welcome customers and manage service bookings
- Accurately record customer concerns and vehicle symptoms
- Provide detailed job estimates and secure customer approvals
- Open and manage job cards efficiently
- Coordinate with workshop staff to ensure timely completion of work
- Keep customers informed on job status and any additional work required
- Conduct final quality checks and arrange vehicle delivery
- Handle customer queries and resolve complaints professionally
- Promote additional services where appropriate
- Ensure accurate invoicing and payment collection
- Maintain comprehensive service records and reports
- Uphold dealership standards for customer satisfaction
- Assist with follow-ups and service reminders
- Continuous monitoring and clearing of WIP, Debtors and ageing parts
Key Attributes
- Professional and customer-focused
- Organised and able to multitask
- Strong communication skills
- Calm under pressure
- Detail-oriented
Requirements
- Minimum 3 years’ experience as a Service Advisor in a dealership environment
- Working knowledge of vehicle servicing procedures
- Proficiency in dealership management systems (e.g., Kerridge, Automate, or similar)
- Matric (Grade 12)
- Valid driver’s license
Remuneration
Basic salary R18 000 – R25 000 (Depending on experience)
**Only shortlisted candidates will be contacted**
Click Go Apply to apply online!
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