Villiersdorp: Sales Administrator

About the Role

The Villiersdorp Sales Administrator role provides efficient internal sales support and administrative coordination for our aggregates mining operation. This position ensures accurate order processing, customer service excellence, logistical coordination, and smooth day-to-day office operations to support production and sales targets.

Key Responsibilities

• Process customer orders (telephonic, email, walk-in clients)
• Prepare and issue quotations
• Confirm pricing, stock availability, and delivery schedules
• Capture orders on internal systems (ERP/accounting system)
• Generate invoices, delivery notes, and statements
• Follow up on outstanding quotations and back orders
• Liaise with dispatch and production teams to coordinate deliveries
• Handle customer queries and resolve complaints professionally
• Maintain customer database and update records
• Build and maintain strong relationships with contractors, transporters, and construction clients
• Assist with credit applications and account documentation
• Monitor customer account limits and communicate with finance when required
• Schedule deliveries with transport providers
• Communicate loading schedules to weighbridge and yard staff
• Monitor turnaround times and report delays
• Manage general office management and filing
• Maintain sales records and reporting spreadsheets
• Assist with monthly sales reports and production summaries
• Order office supplies and maintain inventory
• Support compliance documentation where required

Requirements

• Grade 12
• Diploma or Certificate in Business Administration / Sales / Office Management (advantageous)
• 25 years experience in internal sales or office administration
• Experience in construction, mining, or aggregates industry (preferred)

Qualifications

• None mentioned

Salary & Benefits

• Competitive salary