Western Cape: Account Manager Private Sector Utilities (Meters) posted by IntelliStaff

• Manage and administer key customer accounts.
• Develop trust-based relationships with a portfolio of key customers to ensure sustainability and satisfaction.
• Market company services and product offerings within the applicable customer base.
• Build and maintain strong customer relationships.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives.

Main Responsibilities:

• Manage assigned account portfolios.
• Acquire a thorough understanding of customer needs and requirements.
• Expand relationships with existing customers by proposing solutions that align with their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Generate new sales that develop into long-lasting relationships to meet or exceed revenue and profitability targets.
• Conduct regular meetings with customers and internal stakeholders to review account performance.
• Act as a link between sales and operations.
• Provide business, technical, and product knowledge in support of customer solutions.
• Manage customer relationships proactively.
• Monitor market and customer activity to identify opportunities and risks.
• Take ownership of all projects related to assigned accounts.
• Serve as the communication link between key customers and internal teams.
• Resolve issues and handle customer complaints to maintain trust.
• Prepare regular progress reports and forecasts for internal and external stakeholders using account metrics.
• Willingness to travel up to 40%

Minimum Requirements:

• Experience in private sector utility management or facility management.
• Relevant business qualification.
• Proven customer account management experience.
• Operational management experience.
• Project management skills and/or experience.
• Strong communication and interpersonal skills with the ability to build relationships with stakeholders at all levels.