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Western Cape: Agent Support Co-ordinator posted by Wild Dreams Hospitality

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Job Description

The role is ideal for a candidate with entry- to mid-level sales or customer support experience who is eager to grow into a future commercial role. It offers a unique opportunity to gain exposure to B2B sales, the African travel landscape, and the inner workings of a high-impact conservation-driven safari company.

Candidate requirements

  • Must have 2–4 years of experience in sales support, customer service, or trade-facing roles; preferably in travel, hospitality, or tourism.
  • Familiarity with African travel or safaris is a strong advantage.
  • Tech-savvy and comfortable guiding others through online tools or digital platforms.
  • Strong communicator—both in writing and verbally—with a helpful, professional tone.
  • Highly organized, proactive, and self-motivated, especially in a remote work environment.
  • Solid working knowledge of Microsoft Office especially Word, Excel, and PowerPoint.
  • Previous experience with CRM platforms preferred; confident learning and using digital tools to manage agent communication and sales tracking.
  • Highly organized in digital file handling and clear in written communication.
  • Comfortable working across remote collaboration tools (e.g., Teams, shared drives).
  • Passion for conservation and responsible tourism.

Candidate responsibilities

  • Act as the first point of contact for low- and mid-volume agent inquiries.
  • Respond to questions related to availability, product basics, booking processes, and account setup.
  • Escalate complex or strategic queries to senior team members as appropriate.
  • Maintain accurate records of agent interactions in CRM systems.
  • Host basic training sessions or small-group webinars to improve agent self-sufficiency.
  • Identify common barriers to digital adoption and provide feedback to the team.
  • Assist in researching new agent prospects and preparing for outreach campaigns.
  • Help manage event logistics, trade show preparations, and follow-up communications.
  • Support the creation and distribution of tailored sales collateral and marketing tools.
  • Help gather feedback from agent fam trips to improve sales content and campaigns.
  • Across all interactions, promote the image of the sales team as a best-in-class externally with our
  • clients and internally with our key stakeholders.
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Conditions and Working Hours

  • You are required to work 9 hours per day including an hour lunch break. The working hours are determined according to the team set-up with flexibility.
  • Overtime may be required during peak periods for which you will be compensated with time off in lieu.
  • You may be required to travel for work from time to time.



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