Branch Manager
Posted on 2025-04-21
| Employer | Finding Personnel (Pty) Ltd |
|---|---|
| Salary | 20000 |
| Category | Logistics |
| Location | Western Cape / Western Cape |
Job Summary
AREA: Cape Town
INDUSTRY: Freight Logistics and Supply Chain
Salary / CTC: R 20 000 – R 44 000 (Depending on current earnings, qualifications, and experience)
Report to: Managing Director
Type: Permanent Key
Responsibilities:
- Responsible for Cape Town Container Freight entirely.
- Oversee relevant Human Resources and Industrial Relations matters for employees.
- Oversee OHS / Health and Safety issues.
- Oversee operational queries and resolve issues.
- Oversee all the departments: Groupages, Exports, Detentions, Transport and Third Party.
- Oversee the bondstore and responsible for verifying and signing off every release out of the bondstore.
- Responsible for coordinating training for all employees.
- Responsible for leave approval and administrating leave for the administration department.
- Coordinating all the functions of the departments responsible for at the depot.
- Updating of rates for all regions nationally.
- Overseeing all supplies for all the departments responsible for ensuring that equipment and resources are provided for employees to ensure that they are able to function at their full ability – Vehicles / Fleet / Office Supplies / Cleaning equipment and supplies.
- Responsible for meeting with key clients to ensure service level agreements are being kept up to standard and overall client feedback about services.
- Responsible for leads, landing of new clients and / or business for Container Freight Services (CFS).
- Responsible for daily functioning of Branch / Regional sales / Operations / Customer Services.
- Controlling of Budget / Revenue / Controllable expenses.
- Reporting on the progress of Sales / New Business / Leads / Threated Lost / Business / Marketing Trends.
- Oversee and be able to delegate in the different departments: Acquittals / LCL Exams / PHO / SARS / Releases / Outturns / Invoicing / Capture / IDM’s / Detentions / Depot Admin Supervisors / Exports / Third Party and Bondstore / Ciris Systems – Credit Notes / Service Coder / Operating RCG / Reception / Purchase Orders.
- Meeting the budget – Trade revenue.
- Controllable expenses (Repairs and Maintenance).
- Report back on Budget to management.
- Chair departmental meetings (at least weekly; monthly branch Manager report back (budget (revenue and controllable expenses), sales (New business, business under threat, lost business/ market trends), general (Maintain/Retain relationships with top ten regional customers and report back via SRT / VLS service delivery).
- Office Management (Managing Vehicles, Office Supplies, Cleaning Staff).
- Identify Market trade and new revenue streams (e.g. RCG filing fee, Handling).
- Actively involved in sales within their market (own their own customer portfolios).
- HR staff wellness.
- Accountability for maintaining all KPI tasks.
- Training – Identify individual and branch needs to ensure employees are proficiently skilled in their area of responsibility and all procedures, products/ services (e.g. Map for action and new skills development plan (workplace skills plan – WSP)).
- Operational (opening and closing files, debtors, accuracy, service delivery) and responsible for customer service (queries, release documents) and supplier performance.
- Drawing up and maintenance of internal SOP’s for each and every department.
- Key role in Customer onboarding implementation; supporting sales through providing customer support on queries and internal escalations.
- Export telesales.
- Exports 3 days after SOB.
- File closing per route still to be determined JHB/Durban.
- OPA (Out of period adjustments).
- Operational Issues (Internal housekeeping , following SOP procedures).
- Be aware of Branch performance (Import and Export profitability and trade lane performance
- Utilisation and 2. Revenue/Margin.
- Ensure KPI’s are met – Number of calls achieved 25 (face to face, Online and Telesales).
- New Business.
- Trade Management.
- Container Utilisation.
- Number of calls achieved 85 (face to face, Online and Telesales).
- Retention of business.
- Customer Support Specialist.
- Written Communication.
- Rapport Building.
Qualifications and Skills:
- Minimum Matric
- Previous work experience in Warehousing, Manifestation, Sales would be an advantage.
- Relevant tertiary qualification and/or equivalent level of competence
- 3-4 years managerial capacity – advantageous
- Possess excellent basic math skills.
Key Competencies:
- Interpersonal Skills: Client/customer interface.
- Trustworthy and Reliable
- Attention to detail
- Motivated
- Must enjoy practical and methodical work
- Be able to work quickly and safely
- Have good personal hygiene
- Have good communication skills
- Must be able to work as part of a team and independently.
- Engaging
- Technical/ Professional knowledge
Branch Manager position available in Western Cape, Western Cape. This job position was posted by Finding Personnel (Pty) Ltd. The job has been posted as a char8000 ad on 2025-04-21 at 01:32:14 in the Logistics category
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