Branch Manager
Posted on 2025-03-31
Employer | Sandi Crowther Recruitment |
---|---|
Salary | 0 |
Category | Logistics |
Location | Western Cape / Western Cape |
Job Summary
Responsibilities:
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Lead and oversee the management of the Western Cape branch, contributing to the strategic direction of the company
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Differentiate the business from competitors through innovative strategies and superior service delivery
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Drive revenue growth and cost efficiency across all operational functions
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Build and nurture strong relationships with key importers, exporters, and other stakeholders
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Support the sales team in maintaining seamless customer engagement and ensuring high levels of customer satisfaction
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Actively manage and update CRM records, ensuring transparency and accountability
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Take charge of key reefer customer relationships, ensuring their specific needs are met, especially in temperature-sensitive logistics
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Oversee export-booking performance, ensuring optimal slot utilization for both laden and empty allocations
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Ensure high productivity and service standards by managing equipment supply, claims resolution, and vessel operations
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Provide operational support and leadership as needed
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Act as the main point of contact for reefer customers, ensuring seamless communication and timely resolution of service issues
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Offer proactive support to customers, identifying opportunities to upsell or cross-sell value-added services
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Gather customer feedback and market intelligence to continuously improve service offerings
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Manage key reefer commercial accounts, providing tailored solutions for complex logistics needs
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Lead and manage branch staff, ensuring high productivity and compliance with labour laws and company procedures
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Foster a collaborative and positive work environment, encouraging professional growth and teamwork
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Oversee all marketing, import, export, and operational activities at the branch level
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Prepare and submit regular performance reports, ensuring alignment with company goals
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Strong operational expertise in both import and export freight management
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Proven experience in handling reefer cargo and navigating associated complexities
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Demonstrated leadership in a high-paced environment, with the ability to manage and develop teams
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Excellent interpersonal, negotiation, and customer relationship management skills
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Solid understanding of financial management, budgeting, and cost control
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Ability to proactively solve problems and align business strategies with customer needs
Apply: Sandi Crowther Recruitment
Branch Manager position available in Western Cape, Western Cape. This job position was posted by Sandi Crowther Recruitment. The job has been posted as a char8000 ad on 2025-03-31 at 01:09:02 in the Logistics category
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