Job Description
About the Role
We are seeking a highly skilled and detail-oriented Client Liaison Administrator to join our team in Cape Town, Western Cape. As a Client Liaison Administrator, you will be responsible for liaising with clients to double-check quantities and details of quotes submitted, ensuring that all artwork received from Layout Artists is correct and received in time to achieve stipulated and predetermined deadlines.
Key Responsibilities
- Liaising telephonically with clients to double-check quantities and details of quotes submitted
- Ensuring artwork information, colour, spelling etc. is 100% correct
- Liaising with artwork department on changes to be made
- Ensuring that all artwork received from Layout Artists is correct and received in time to achieve stipulated and predetermined deadlines
- Keeping an accurate record of all allocated quotes, orders, and the status of each
- Supporting the sales team (Account managers and Management) with general operations to help reach team objectives and meet client needs
- Managing all e-mail correspondence
- Management of and assisting with the above-mentioned duties in the absence of and on behalf of colleagues within the same department
Requirements
- Matric, or similar qualification
- Excellent communication skills both over email and telephonically
- Professional email writing skills in Afrikaans and English
- Excellent computer literacy
- High level of attention to detail
- Able to work under pressure
- Excellent problem-solving skills
- High energy
- Proficiency in Google Workspace advantageous
Qualifications
- Matric, or similar qualification (if applicable)
Salary & Benefits
Salary: R negotiable dependent on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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