Job Description
About the Role
The Client Liaison Administrator role at Time Personnel is a critical position that requires exceptional administrative and commercial skills to ensure high-quality service delivery to clients. The ideal candidate will be responsible for managing customer quotations, providing admin support to business development teams, and contributing to the development of strategies to enhance customer service and sales.
Key Responsibilities
- Responsible for administration and management of the customer quotation process
- Ensure high quality service through accurate and on-time delivery of customer quotes to ultimately achieve increased revenue through sales
- Responsible for administrative onboarding and data management of customers
- Provide admin support to business development teams & internal sales support in the absence of internal sales staff
- Coordinate special projects
- Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency and the overall profitability of the business
- Check RFQ’s clarifying any queries with customer before actioning with Technical and Procurement Departments
- Collaborate and coordinate the quoting process with all internal stakeholders
- Quality check quotes for completeness, accuracy, and professionalism
- Follow-up outstanding quotes with responsible sales team members to conclusion
- Complete/distribute relevant customer & supplier onboarding documentation and NDA’s
- Complete the National Quote Sheet
- Assist with forecasting and stock management as directed
- Primary point of contact for sales, customer enquiries & requests if internal staff absent
- Resolve sales-related issues and provide real-time customer support
- Handle all inbound leads and website enquiries and qualify sales leads
- Coordinate internal stakeholders to achieve project outcomes for due dates
- Manage potential project bottlenecks & identify cost savings in work processes
- Responsive for business contacts participating in initiatives and projects
Requirements
- Grade 12 supported by a sales support or administrative qualification/ certification
- 3 years in a similar role
- Good commercial acumen, administrative and organisational skills
- Excellent written and spoken skills in English
- Advanced skills in MS Office suite with average typing speed with high accuracy
- Proven skills in data research and analytics
- Competence in Adobe software and familiarity with privacy legislation (POPI) would be advantageous
- Understanding of CRM and ERP systems and the process of B2B sales
- Self-motivated and focused on results applying logic/commercial decision making
Qualifications
No formal qualifications mentioned.
Salary & Benefits
R12 000 – R15 000ctc
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Office Automation Jobs in Western Cape
In the Western Cape region, office automation positions are in high demand across various industries, typically requiring a blend of technical and administrative skills. Generally, these roles involve automating and streamlining business processes to increase efficiency and productivity.
Typically, salaries for office automation professionals in the Western Cape range from approximately R200 000 to R500 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, it’s essential to note that actual salaries can vary significantly due to these varying factors. Additionally, bonuses, benefits, and other perks can also impact the overall remuneration package.
Common skills required for office automation roles include proficiency in software applications such as Microsoft Office, Google Suite, and industry-specific tools; strong analytical and problem-solving abilities; excellent communication and interpersonal skills; attention to detail and organisational skills; and experience with automation technologies such as workflows, macros, and scripts. Other essential skills may include data analysis, reporting, and business acumen.
Office automation professionals are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and public administration. These roles often require adaptability and flexibility to work in different departments or teams, and to support various stakeholders across the organisation.
Career development opportunities for office automation professionals in the Western Cape are plentiful, with many organisations offering training and development programs to enhance technical skills and business acumen. Typically, career progression paths may include specialist roles such as process analyst, workflow manager, or automation consultant, or more senior positions like team leader or department head. Generally, experience, leadership potential, and a commitment to ongoing learning and professional development are key factors in advancing one’s career in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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